Important Service Disruption:
If you are a current NBT Bank Mortgage Loan Customer, your can click on the headings below to learn more about managing your mortgage.
You’ve been chipping away at your loan and you’re ready to pay it off. You can contact us at (800)-628-2265 and you’ll need to supply the following information:
This schedule provides general information about non-state specific fees that could be associated with servicing an NBT Bank mortgage loan account. It is not intended to be a complete list of all fees that could be assessed. This schedule is provided for informational purposes only.
Refinancing loans are a great option to replace your current loan with a new mortgage that has better terms. These types of loans are particularly attractive when interest rates are low. If you would like more information about the refinancing process or the mortgage products we offer, click the links below.
Reach out sooner than later to get the best options available
We understand that life can be challenging and we’re here to help. Let us work with you during the difficult times. We’re ready with numerous solutions that can assist you in ways that are right for you.
Repayment Assistance Forms
Application for foreclosure alternative including home retention options.
Form 4506-T Request for Transcript of Tax Return.
What is an escrow account? An escrow account is an account you fund each month as part of your total monthly payment. We use it to make property tax and insurance payments for you. Items like mortgage insurance and flood insurance may also get paid from the account.
Escrow accounts are usually required when your down payment was less than 20%. But even if it isn't required, they can be very beneficial. You would make combined escrow and mortgage payments every month and rather than having to remember when your property tax and insurance bills are due, we pay them on your behalf.
If you have an escrow account with us, we want to ensure you understand exactly what’s involved in the payment. Give us a call at 1-800-628-2265 and we will provide an analysis for you and answer any questions you may have.
Loan status is updated each weekday (excluding federal holidays). After you apply, please allow three business days for your loan status to appear. Your user name and password will be provided by postal mail. This user name and password will be different from the user name and password you may have created to save your application and will only log you in to your loan status. As a reminder, your log in is case-sensitive.
Your account information will be sent to the email you used when setting up your account.