Important Service Disruption:
At NBT Bank, we’re always working to keep you up to date on—and protected against—the latest scams and threats to your identity. Click the headings below to read the most recent alerts and information, so you know what to look out for when it comes to fraud.
The FBI, multiple state attorneys general and other agencies are warning Americans not to fall for phone calls, texts, emails, websites or door-to-door tactics asking for personal or financial information in order to receive the federal CARES Act check payment.
Funds will go out to the 90% of Americans scheduled to receive it without any additional information needed. Funds will be sent to the individual using the same channel that they receive their tax return. If a direct deposit has been set up funds will go electronically, if not, checks will be mailed out.
The IRS states on its website that no sign-up is required, and there is no need to call. Additional information will be posted when available. Visit the IRS website directly for updates.
Do not provide any personal or financial information to anyone over the phone or in person claiming to be from the IRS or any other agency to assist in receiving funds.
If you have provided your personal or financial information to someone as part of this scam please contact us at 1-800-NBT-BANK or send us an email at [email protected].
NBT would like to take this time to warn our customers to remain vigilant on an increase in scams related to the Coronavirus Disease (COVID-19). Scams could come in a variety of forms including phishing emails with malicious links or attachments to try and trick victims into revealing sensitive information. This could also come in the form of donations to fake charities. Always exercise your due diligence when opening any email related to COVID-19 and be wary of social media ads, texts or calls.
Some important tips you need to know:
If you have questions about this scam or think you might be a victim, call NBT Bank customer service at 1-800-NBT-BANK. Customer service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.
NBT Bank has received reports of customers receiving phone calls spoofing 1-800-NBT-BANK (1-800-628-2265). Spoofing is a phone call fraud attempt where the call appears to be coming from a trusted number, but it actually isn’t.
The caller poses as an NBT Bank employee referencing phony fraudulent transactions in an attempt to obtain customer’s personal and debit card information. Please note that although NBT Bank does monitor for fraudulent debit card activity and we will reach out to you to verify suspected unauthorized transactions, these calls do not come from 1-800-NBT-BANK and you will never be asked the full details of your debit card.
Read below to find more tips on how to avoid becoming a victim.
What you need to know:
If you have questions or believe you have been the victim of a scam, contact the NBT Bank Call Center at 1-800-NBT-BANK (1-800-628-2265). Customer service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.
With increased uses of social media platforms and dating apps, consumers are more susceptible to fraudsters posing as someone they aren’t. What may appear to be your soulmate, could very well be a scammer. Fraudsters will often lure people in by posing as a trustworthy individual. Once they’ve done so, the conversation will often turn to money and how they can help you financially. In order to set up transfers, they will often ask for personal or financial information including login credentials, account numbers or debit card numbers.
Follow these simple tips to ensure that you don’t fall for a Lonely Heart Scam.
After you help fraudsters once, they’ll continue to find reasons for you to send them money. They might even go as far as creating a new profile under a different name after you’ve stopped communicating with them. Be mindful of how you’re spending your money and who you’re having financial conversations with.
If you believe you’ve been the victim of this scam, contact your local branch or call 1-800-NBT-BANK. Customer service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.
A remote access scam typically begins with a phone call from someone who claims to have detected an issue or virus on your computer. They supposedly work for a large technology or computer software company that can fix the problem. To do so, they need access to the device and payment via gift cards, money transfer apps, or wire transfers. Here’s the problem: there are no issues with your computer and they don’t need remote access. Read the red flags below to help spot this kind of scam.
Tech support companies will never reach out to individuals via phone, text, or email claiming they have identified a problem. They rely on incoming calls to help their customers. If you are having an issue, call a number that you know and trust.
Once fraudsters have access to your device, they might also try and login to your online banking account. While they’re logged in, they transfer your own money between accounts and claim to have provided a refund in error. They ask you to send this money on to remedy the situation in the form of gift cards or money transfers. Remember to never give someone access to your online banking account by giving out your credentials or access to your device.
If you believe you have been a victim of a remote access scam, contact NBT Bank immediately at 1-800-NBT-BANK. Customer service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.
Online loan fraud is a common method that scammers use to manipulate customers into giving out personal information and asking them to send funds through multiple different channels. Customers submit a loan application online that they found through an ad or website. They typically guarantee the loan will be approved regardless of credit history. The scammer asks for online banking credentials to make a direct deposit into the customer's account. The scammer deposits a fraudulent check and asks the applicant to purchase gift cards, wire the funds, or purchase a Western Union before they can receive the proceeds of the loan.
For more information on how to keep your online banking account safe, refer to the Online & Mobile Security section of the Fraud Information Center.
Personal Fraud Awareness, Prevention and Reporting Resources.
Find out about agencies that provide fraud awareness, prevention tips and resources as well as fraud and identity theft reporting tools.