Important Service Disruption:
NBT Bank Debit Cards give you the ability to make purchases and access your account conveniently and securely at any time. The card is available to all personal checking account holders.
Young Adults: iStrive® Checking customers have exclusive access to our iStrive Debit Card.
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Debit cards are automatically enrolled in SMS Fraud Alerts when we have your mobile phone number on record.
NBT Bank will issue an enrollment text message for each of the ATM or Debit Cards associated with your mobile phone number. You only need to respond once to enroll all of your cards in this fraud monitoring service.
Protecting our customers’ accounts from fraud is a top priority for NBT Bank. Therefore, we will take every opportunity to ensure you have access to services that can help prevent identity theft and fraudulent activity. All new accounts with debit cards attached are automatically enrolled in SMS Fraud Alerts. You can opt-out of this service by replying STOP to an alert that you received.
As a reminder, it is a best practice to keep your contact information and primary address up-to-date so you may receive timely communication and support regarding your accounts.
You should receive your NBT Bank Debit Card within seven to ten business days from the date you place your order.
You can request a new consumer NBT Bank Debit Card by contacting our Call Center at 1-800-628-2265 or by visiting the nearest branch. A business customer can request a new card by filling out an application at the nearest branch.
If you forget your PIN or want to change it, you can create a new PIN by calling 1-800-567-3451.
If you believe your NBT Bank Debit Card and/or PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, you can contact your local branch or our Call Center at 1-800-628-2265.
If your card is lost or stolen after our normal business hours, call 1-800-628-2265 and select the option to report a lost or stolen card.
Generally, the daily limit is $600 for an NBT Bank Debit Card when a PIN is used and up to $10,000 of your available balance if you select the credit card option and sign for a purchase. However, limits can vary based on your account type. Please contact your local branch for details.
The limit for an NBT Bank Business Debit Card is set during the application process.
Visa Checkout makes online shopping more enjoyable by making it easy to complete your purchase. Simply enter your username and password and speed through your online shopping experiences with a single account that can be used across all your devices. No need to re-enter your card number or address. And you can store and use any major credit or debit card.
Some benefits of Visa Checkout include:
Just click the "Forgot Password?" link on the sign in page on the Visa Checkout website. Visa Checkout will send instructions to your enrolled email address to reset your Visa Checkout password.