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NBT Online Banker | eStatements | NBT Wealth Connection | NBT 401(k) Daily Services | NBT Remote Deposit | LPL Account View Online

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Contact us at 1 800 NBT BANK NBT Online Banker eStatements LPL Account View Online NBT Guided Investor NBT Wealth Connection NBT Retirement Plan Services Remote Deposit Capture

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    4. Report Fraud

    Report Fraud - Take Action Immediately

    If you’ve lost your debit card or checkbook, or you suspect you might be the victim of fraud, it’s important to take action immediately. The first step is contacting the appropriate parties to report the issue.

    Click on the headings below for contact information and procedures on how to handle various situations.

    Important Resources

    Lost or Stolen Cards or Checks

    Cards

    • NBT Bank Debit Card or ATM Card contact NBT Bank at 800.628.2265
    • NBT Bank Credit Card issued by ELAN Financial Services, contact 800.558.3424

    Checks

    • Contact NBT Bank at 800.628.2265

    Online Scams

    If you feel your online banking account or computer has been compromised please contact NBT Bank at 800.628.2265

    Report Email Scams

    NBT Bank will never ask for personal information through emails. Personal information includes your Social Security number, account numbers, user IDs or passwords. If you receive an email requesting this type of information, please follow the steps below:

    1. Do not click on any links or respond to the message.
    2. Contact NBT Bank at 800.628.2265 or reportfraud@NBTbank.com
    3. Delete the email and check your computer for spyware or viruses.

    Identity Theft

    If you believe you are the victim of identity theft:

    1. Contact NBT Bank immediately at 800.628.2265, by email at reportfraud@nbtbank.com or written request by mail:

      NBT Bank
      52 South Broad Street
      Norwich, NY 13815
      Attention: Information Security

    2. Put a fraud alert on your credit report by contacting one of the three credit bureaus.

      3. Equifax: 800.525.6285 or equifax.com
      Experian: 888.397.3742 or experian.com
      Transunion: 800.680.7289 or transunion.com

    3. Order a copy of your credit report and review all information. You can request a free copy once a year from www.annualcreditreport.com
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    Learn About Cyber Security.

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    How to Spot Common Scams.

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    Personal Fraud Awareness, Prevention and Reporting Resources.

    Find out about agencies that provide fraud awareness, prevention tips and resources as well as fraud and identity theft reporting tools.

    Learn More

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