Important Service Disruption:
If you’ve lost your debit card or checkbook, or you suspect you might be the victim of fraud, it’s important to take action immediately. The first step is contacting the appropriate parties to report the issue.
Click on the headings below for contact information and procedures on how to handle various situations.
If you feel your online banking account or computer has been compromised please contact NBT Bank at 800.628.2265
NBT Bank will never ask for personal information through emails. Personal information includes your Social Security number, account numbers, user IDs or passwords. If you receive an email requesting this type of information, please follow the steps below:
If you believe you are the victim of identity theft:
52 South Broad Street
Norwich, NY 13815
Attention: Information Security