Report Fraud - Take Action Immediately

If you’ve lost your debit card or checkbook, or you suspect you might be the victim of fraud, it’s important to take action immediately. The first step is contacting the appropriate parties to report the issue.

Click on the headings below for contact information and procedures on how to handle various situations.

Important Resources

Lost or Stolen Cards or Checks

Cards

NBT Bank Debit Card or ATM Card contact NBT Bank at 800.628.2265
NBT Bank Credit Card issued by ELAN Financial Services, contact 800.558.3424

Checks

Contact NBT Bank at 800.628.2265

Online Scams

If you feel your online banking account or computer has been compromised please contact NBT Bank at 800.628.2265

Report Email Scams

NBT Bank will never ask for personal information through emails. Personal information includes your Social Security number, account numbers, user IDs or passwords. If you receive an email requesting this type of information, please follow the steps below:

Do not click on any links or respond to the message.
Contact NBT Bank at 800.628.2265 or reportfraud@NBTbank.com
Delete the email and check your computer for spyware or viruses.

Identity Theft

If you believe your are the victim of identity theft:

Contact NBT Bank immediately at 800.628.2265, by email at reportfraud@nbtbank.com or written request by mail:

NBT Bank
52 South Broad Street
Norwich, NY 13815
Attention: Information Security
Put a fraud alert on your credit report by contacting one of the three credit bureaus.

Equifax: 800.525.6285 or equifax.com
Experian: 888.397.3742 or experian.com
Transunion: 800.680.7289 or transunion.com

Order a copy of your credit report and review all information. You can request a free copy once a year from www.annualcreditreport.com

Learn About Cyber Security.

Learn More

How to Spot Common Scams.

Learn More

Personal Fraud Awareness, Prevention and Reporting Resources.

Find out about agencies that provide fraud awareness, prevention tips and resources as well as fraud and identity theft reporting tools.

Learn More