Report Fraud - Take Action Immediately

Cards

• NBT Bank Debit Card or ATM Card contact NBT Bank at 800.628.2265
• NBT Bank Credit Card issued by ELAN Financial Services, contact 800.558.3424

Checks

• Contact NBT Bank at 800.628.2265

If you feel your online banking account or computer has been compromised please contact NBT Bank at 800.628.2265

NBT Bank will never ask for personal information through emails. Personal information includes your Social Security number, account numbers, user IDs or passwords. If you receive an email requesting this type of information, please follow the steps below:

1. Do not click on any links or respond to the message.
2. Contact NBT Bank at 800.628.2265 or [email protected]
3. Delete the email and check your computer for spyware or viruses.

If you believe you are the victim of identity theft:

1. Contact NBT Bank immediately at 800.628.2265, by email at [email protected] or written request by mail:
   

   NBT Bank
   52 South Broad Street
   Norwich, NY 13815
   Attention: Information Security

2. Put a fraud alert on your credit report by contacting one of the three credit bureaus.

Equifax: 800.525.6285 or equifax.com
Experian: 888.397.3742 or experian.com
Transunion: 800.680.7289 or transunion.com

3. Order a copy of your credit report and review all information. You can request a free copy once a year from www.annualcreditreport.com