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If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.

Current Home Loan Customers

We offer a variety of ways to pay your personal loan or line of credit. Click the link below to view them all and choose which works best for you.


You’ve been chipping away at your loan and you’re ready to pay it off. You can contact us at 1-800-628-2265 to obtain a payoff quote, and you’ll need to supply the following information:

  • Your Account number

  • Payoff date

  • Where the payoff is going (i.e. attorney, title company)

  • Fax number to where payoff is going

Reach out sooner than later to get the best options available

We understand that life can be challenging and we’re here to help. Let us work with you during the difficult times. We’re ready with numerous solutions that can assist you in ways that are right for you.

Home Loan Assistance

To get help paying your Home Loan, call us at 888-747-0835 or email [email protected] to get started reviewing your payment options.

Personal Loan Assistance

To get help paying your Personal Loan, please call us at 800-628-2265  option 4, or 607-337-6709.

Repayment Assistance Forms

Application for foreclosure alternative including home retention options.

Form 4506-T Request for Transcript of Tax Return.

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