Personal Banking Customer Support
Frequently Asked Questions
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Contact Us
Call Center Hours of Operation:
7:00 a.m. - 7:00 p.m. M-F
9:00 a.m. - 12:00 p.m. Sat.
Hours of operation exclude federal holidays.
Questions or inquiries received during non-business hours will be processed on the next business day.
Travel Plans?
Contact us before you leave to ensure continuous debit card availability.
Mailing Address for General Use:
NBT Bank
PO Box 351
Norwich, NY, 13815
Mailing Address for Loan Payments:
NBT Bank Loan Operations
PO Box 149
Canajoharie, NY 13317
Loan Payment Options
Legal Services Support:
NBT Bank
PO Box 351
Norwich, NY 13815
Fax:
607-334-2178
[email protected]
Error Resolution and Information Requests:
NBT Bank
Mortgage Servicing Department
PO Box 149
Canajoharie, NY, 13317
