Personal Banking Customer Support

Frequently Asked Questions

Search our frequently asked question to find answers to your questions. You can either search all FAQs or start your search with some of the most commonly searched topics below:

HOME LOAN REPAYMENT ASSISTANCE

REPORT A LOST OR STOLEN CARD

FIND A LOCATION

How can I reorder checks?

The quickest way for customers with existing checking accounts to reorder checks is online, by logging into digital banking, or calling our automated NBT Banker line at 1-800-628-2265, then choosing option 5. You can also order through your branch or by contacting our Customer Support Team.

Please note that we cannot accommodate first-time orders online due to security reasons. New checking account customers may order their first set of checks at one of our NBT Bank locations.

Contact Us

Phone and email

Phone/Email

1.800.NBT.BANK(628-2265)

[email protected]

Business Hours

Call Center Hours of Operation:

7:00 a.m. - 7:00 p.m. M-F
9:00 a.m. - 12:00 p.m. Sat.

Hours of operation exclude federal holidays.

Questions or inquiries received during non-business hours will be processed on the next business day.

Travel Notification

Travel Plans?

Contact us before you leave to ensure continuous debit card availability.

Travel Notification Form

Mailing Address for General Use:

NBT Bank
PO Box 351
Norwich, NY, 13815

Mailing Address for Loan Payments:

NBT Bank Loan Operations
PO Box 149
Canajoharie, NY 13317
Loan Payment Options

Legal Services Support:

NBT Bank
PO Box 351
Norwich, NY 13815
Fax: 607-334-2178
[email protected]

Error Resolution and Information Requests:

NBT Bank
Mortgage Servicing Department
PO Box 149
Canajoharie, NY, 13317

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