Personal Banking Customer Support

Contact Us

Business Hours

Call Center Hours of Operation:

7:00 a.m. - 7:00 p.m. M-F
9:00 a.m. - 12:00 p.m. Sat.

Hours of operation exclude federal holidays.

Questions or inquiries received during non-business hours will be processed on the next business day.

Travel Notification

Travel Plans?

Contact us before you leave to ensure continuous debit card availability.

Travel Notification Form

Mailing Address for General Use:

NBT Bank
PO Box 351
Norwich, NY, 13815

Mailing Address for Loan Payments:

NBT Bank Loan Operations
PO Box 149
Canajoharie, NY 13317
Loan Payment Options

Legal Services Support:

NBT Bank
PO Box 351
Norwich, NY 13815
Fax: 607-334-2178
[email protected]

Error Resolution and Information Requests:

NBT Bank
Mortgage Servicing Department
PO Box 149
Canajoharie, NY, 13317

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