Personal Banking Customer Support

Frequently Asked Questions and Answers

Haven’t found your answer? Search our popular questions below to help find what you’re looking for. Simply type in your question, or choose a subject from the left menu, or do both and click the Search icon.

Popular Questions



Contact Us

Call Center Hours of Operation:
7:00 a.m. - 7:00 p.m. M-F
9:00 a.m. - 12:00 p.m. Sat.

Hours of operation exclude federal holidays.

Questions or inquiries received during non-business hours will be processed on the next business day.

HOME LOAN REPAYMENT ASSISTANCE

  REPORT A LOST OR STOLEN CARD     

Travel Plans?

Contact us before you leave to ensure continuous debit card availability.



Mailing Address for General Use:

NBT Bank
PO Box 351
Norwich, NY, 13815

Mailing Address for Loan Payments:

NBT Bank Loan Operations
PO Box 149
Canajoharie, NY 13317
Loan Payment Options

Legal Services Support:

NBT Bank
PO Box 351
Norwich, NY 13815
Fax: 607-334-2178
[email protected]

Error Resolution and Information Requests:

NBT Bank
Mortgage Servicing Department
PO Box 149
Canajoharie, NY, 13317


Send a Message

Max Characters: 1000 Remaining

By submitting the above form, I acknowledge that I am sending an email to NBT Customer Service. Our normal hours of operation are Monday through Friday, 7 a.m. to 7 p.m and Saturdays 9 a.m. to 12 p.m.

LATEST NEWS
NBT Bank Logo
NBT Bank - Please Upgrade Your Browser.

It appears that the version of Internet Explorer you are using to view this site is no longer supported by our website. At NBT Bank we value your security and strive to deliver the highest quality online experience. To ensure the best and most secure performance we recommend upgrading to the latest version of Microsoft Edge, Mozilla Firefox or Google Chrome.

Please visit Microsoft.com, Google.com, or Mozilla.org to download the current version(s).

If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.