Debit Card SMiShing Report

NBT Bank has been alerted to SMiShing messages (text messaging phishing) being reported. The text message (example below) states debit card has been locked. The texts appear to be coming from the numbers listed below (or other variations):

  • 1-410-100-005
  • 1-410-100-135
  • 1-410-200-523

It asks customers to contact 854-223-3196. Please be advised that even if body of the text is different or appears to be coming from a different sender, any similar texts could be a phishing attempt. Do not attempt to call or text this number or provide any information.

SMiShing is a version of social engineering where fraudsters attempt to get personal or bank account information from unsuspecting consumers. Once the information has been compromised, they can use it for unauthorized transactions or use the personal information to open accounts, loans, or credit cards.

SMiShing Alert

NBT Bank will not require customers to send personal information in a text message. If you receive a suspicious communication, contact that person at a number you know and trust.

If you have provided any information or have any questions, please call 1-800-NBT-BANK (1-800-628-2265) immediately. Customer service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.