Business Banking Customer Support

Haven’t found your answer? Visit our Frequently Asked Questions for more details.

Attending a conference or taking a business trip? Contact us to ensure debit card transactions are not blocked while you are traveling.

Contact Us

Phone/Email

1.833.NBT.4BIZ(628-4249)

[email protected]

Business Support Hours of Operation:

8:00 a.m. - 5:00 p.m. M-F

Hours of operation exclude federal holidays.

Mailing Address for General Use:

NBT Bank
PO Box 351
Norwich, NY, 13815

Mailing Address for Loan Payments:

NBT Bank Loan Operations
P.O. Box 149
Canajoharie, NY 13317

Where do I send legal or court order documents?

Service of Process mailing address:

NBT Bank
PO Box 351
Norwich, NY 13815

The following legal or court documents should be forwarded to Service of Process:

Account releases
Estate inquiries/closeouts
Levies
Restraining notices
Search Warrants/summons/record request
Subpoenas
Writ of execution/ property execution

The quickest way to reach us is by [email protected] or Fax: 607-334-2178.

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