Business Banking Customer Support

Frequently Asked Questions

Haven’t found your answer? Visit our Frequently Asked Questions for more details.


Travel Plans?

Attending a conference or taking a business trip? Contact us to ensure debit card transactions are not blocked while you are traveling.

Contact Us

Business Hours

Business Support Hours of Operation:

8:00 a.m. - 5:00 p.m. M-F

Hours of operation exclude federal holidays.

Mailing Address for General Use:

NBT Bank
PO Box 351
Norwich, NY, 13815

Mailing Address for Loan Payments:

NBT Bank Loan Operations
P.O. Box 149
Canajoharie, NY 13317

Legal Services Support:

NBT Bank
PO Box 351
Norwich, NY 13815
Fax: 607-334-2178
[email protected]

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