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To directly access an account login page please use the links below:
NBT Online Banker | eStatements | NBT Wealth Connection | NBT 401(k) Daily Services | NBT Remote Deposit | LPL Account View Online

If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.


Report Fraud

If you suspect that your business may be the victim of fraud or cybercrime, take action immediately. Fast action may help limit the extent of any damage or loss. Click on the headings below for actions you can take in various potential fraud situations.

  • Immediately cease all activity from computer systems that may be compromised.
  • Immediately contact NBT Bank's Call Center and your relationship manager so that your online access can be disabled.
  • Change your online banking passwords and open new accounts if necessary
  • Review all financial transactions and electronic authorizations on your account and ensure that no unauthorized requests have been made regarding your account (such as an address change).
  • Maintain a written record of events: what happened, what was lost and what steps you took to report the incident to banks, authorities and others (such as affected customers). Be sure to record the date, time, telephone number, person spoken with, details discussed and any applicable reference numbers (such as report or case numbers).
  • File a police report and provide the facts and circumstances surrounding the loss. Obtain a police report with the date, time, department, location and name of the officer filing the report. Having a police report will often facilitate dealing with insurance companies, banks and other organizations that may be affected by the fraudulent activity against you.
  • Report the attempt through the Internet Crime Complaint Center (IC3).

Cards

  • NBT Debit Card or ATM Card contact 1-800-NBT-BANK
  • NBT Credit Card issued by ELAN Financial Services contact 800.558.3424

Checks

  • Please contact NBT Bank at 1-800-NBT-BANK

If you feel your online banking account or computer has been compromise please contact NBT Bank at 1-800-NBT-BANK

NBT Bank will never ask for personal information through emails. Personal information includes Social Security number, account numbers, user IDs or passwords) If you receive an email requesting this type of information please follow the steps below:

  1. Do not click on any links or respond to the messages.
  2. Contact NBT Bank at 1-800-NBT-BANK or reportfraud@NBTbank.com
  3. Delete the email and check your computer for spyware or viruses.
  1. Contact NBT Bank immediately at 1-800-NBT-BANK
  2. Put a fraud alert on your credit report by contacting one of the three credit bureaus.

Order a copy of your credit report and review all information. You can request a free copy once a year from annualcreditreport.com

Cyber Security Best Practices.

Nine Points of Protection.

Learn More

Latest Cyber Threats.

Latest Cyber Threats.

Learn More

Business Fraud Resources.

Business Fraud Awareness, Prevention and Reporting Resources..

Find out about resources available for businesses to prevent fraud, cybercrime and report incidents.

Learn More

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