About Us

Who We Are

NBT Insurance Agency is a full-service independent insurance agency with roots dating back to 1894 when a homesteader from Upstate NY, Thomas C. Sprague, sought to help his hard-working neighbors protect what they had dedicated their lives to build.

Over the years we have evolved and expanded our insurance services to meet the changing times to become the premier insurance agency we are today. We’re still helping our communities protect what matters.

Today, we offer a full spectrum of insurance programs, employee benefits solutions, detailed account management, claim support, and important risk management tools for individuals, families, and businesses of all sizes.

As an independent insurance agency, we draw from our extensive network of insurance carriers to find you the right protection for your needs. Whether you’re looking to protect your personal property, business, or offer benefits to your employees, we have you covered.

NBT Insurance headquarters building.

Our Footprint

NBT Insurance Agency has grown our footprint over the last century with a focus on the Northeast. Today, we service clients in nearly all 50 states. We can meet you where you want, how you want, and in the way you want. Give us a call at 1-800-965-6264 to get started or schedule an appointment online.

Our Expertise

Over the last 130 years, we’ve been safeguarding what you value most. Our consultative and collaborative approach is designed to provide you with the best possible outcome when it comes to your insurance needs.

Your insurance needs are handled by a dedicated and experienced team. Here are a few of the advantages to working with NBT Insurance Agency:

  • Licensed Team Members — Every member of our team who interacts with customers is required to obtain an insurance license in their area of practice.
  • Industry Thought Leaders — We are trusted advisors with team members who serve on multiple carrier advisory and industry association boards. We stay up to date with industry changes and mentor industry professionals we work with.
  • Credentialed — We take professional and continuing education seriously. Our team members are encouraged to earn and maintain various insurance industry designations in their field of study.

Our Values

At NBT Insurance Agency, our superpower is our people. As we’ve grown, we have recruited talented and experienced team members who exemplify our core values—values that create an atmosphere of belonging that has a direct and positive impact on our employee culture and company performance.

Our standards require us to strive for excellence, be thoughtful with our words and actions, remain authentic to ourselves, and be reliable to others.

Our team is made up of community leaders and collaborative innovators working together towards a common goal: taking care of each other and taking care of our customers.

NBT Corporate Values

Corporate Values
NBT Corporate values include integrity, mutual respect, positive attitude, accountability, customer focus, community service, and teamwork.

Our Commitment to Our Communities

Every year, our team at NBT Insurance Agency spends time volunteering and helping to support the communities we live and work in. We have a history of supporting our communities, because we believe strong communities are essential, and we're committed to giving back in a meaningful way. Here are just a few examples of how we're involved:

  • Volunteer — Our employees are encouraged to donate their time and talents to local organizations they care about. You'll see us participating in and sponsoring a variety of community events throughout the year.
  • Support — We partner with local non-profits through sponsorships and donations to help them achieve their goals.
  • Events — You'll see us participating in and sponsoring a variety of community events throughout the year, including our annual Marty Dibble Memorial Golf Tournament, organized by employees in honor of a late team member, which raises between $8,000-$10,000 annually for the active military and veterans' organization, Soldier’s Wish.

Our Leadership

Built on a foundation of talent, expertise, and experience, our leadership team is responsive to your needs and passionate about staying ahead of the curve. By actively seeking out the latest advancement in insurance services and digital technology, we’re better able to serve our customers, our employees, and our communities.

Tucker Lounsbury

Tucker Lounsbury, CIC
President, NBT Insurance Agency
SVP, NBT Bancorp Inc.
29+ years of experience including extensive experience as an Agency Principal.

“The deep expertise of our leadership team allows each area to operate with a healthy level of independence and allows us to stay nimble with how we help our customers.”
— Tucker Lounsbury, NBT Insurance Agency President
Jon Stremmel

Jon Stremmel
SVP, Director of Commercial Lines Placement
25+ years of experience

Bernadette Richer

Bernadette Richer, CIC
SVP, Director of Commercial Lines Customer Experience
35+ years of experience

Shelly Marcantonio

Shelly Marcantonio
VP, Employee Benefits Practice Leader
24+ years of experience

Evan Walker

Evan Walker, MBA, CLU, ChFC
VP, Life Insurance Practice Leader
27+ years of experience

Michael Spaulding

Michael Spaulding
VP, Personal Insurance Practice Leader
30+ years of experience

Kelly Goodsell

Kelly Goodsell
VP, Claims Department Manager
30+ years of experience

Career Opportunities

We're looking for rising stars!

Whether you're an experienced professional looking for new opportunities in the insurance industry or just entering the job market, we encourage you to learn about employment opportunities with NBT Insurance Agency.


“NBT Insurance is full of knowledgeable, passionate people that truly care about helping each other and our customers and I love being a part of the family atmosphere.”
— Bernadette Richer, SVP, Director of Commercial Lines Customer Experience
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