Personal Customers

Welcome to NBT Bank!

We're here to help you with your transition to NBT Bank. Our goal is to make this change as smooth as possible, allowing you to enjoy all the benefits of being an NBT Customer.

What changes can I expect to my Salisbury Bank accounts?

There are critical banking products and services that will need your attention before and after the merger is complete. Below is a short list of common banking services that are changing and will need your action in order to transition your accounts to NBT Bank.

  • Personal Contact Information Verification
  • Personal Checks, Withdrawal, and Deposit Slips
  • Debit Cards
  • Digital Banking (Online and Mobile/e-Banking). Your enrollment and verification instructions can be found in the Personal Customer To Do List (PDF).
  • Telephone Banking

How do I find the full list of action items to help my accounts transition to NBT Bank?

We’ve prepared a Personal Customer To Do List (PDF) for before and after the merger to assist you with keeping track of all items needing your review and action. Our Contact Center will be ready to assist you with any questions, but we anticipate a high call volume just after the merger. By completing these To Do lists, you can help ensure that your accounts are ready to transition to NBT Bank.