Customer Contact Center

Our teams are working diligently behind the scenes and directly with you, our valued customers, to help make the changeover from Salisbury Bank to NBT Bank as seamless as possible.

Together, we can make everyday banking easier!

Use the contact information below to get assistance with your Personal, Business, or Cash Management (now known as Treasury Management) Accounts.

Phone and email

Customer Contact Center Phone/Email

1.800.NBT.BANK(628-2265) | [email protected]

Customer Contact Center Hours of Operation:

7:00 a.m. - 7:00 p.m. M-F
9:00 a.m. - 12:00 p.m. Sat.

Business Hours

Business Support Team

1.833.NBT.4BIZ (628-4249)

[email protected]

Hours of Operation: 8:00 a.m. - 5:00 p.m. M-F

Travel Notification

Treasury Management Support

1.833.NBT.4BIZ (628-4249) Option 5

[email protected]

Hours of Operation: 8:00 a.m. - 5:00 p.m. M-F

Hours of operation exclude federal holidays.

Questions or inquiries received during non-business hours will be processed on the next business day.