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Working Together to Address COVID-19

We're here to help

John Watt

"It goes without saying that these are challenging times for all of us. Now, as in the days leading up to this global pandemic, the entire NBT team stands with you. It is in our DNA to be at our best in times of disruption and adversity. And we have a proud heritage of supporting individuals, businesses and organizations of all sizes through our unwavering commitment to high-quality service tailored to your individualized needs. By remaining focused on the fundamentals of our business and by taking care of our customers, employees and communities, we will emerge stronger together."

– John H. Watt, Jr., NBT Bank President and CEO


Personal Banking

Personal Customers

We've implemented a variety of support options, fee waivers, and payment relief programs to help you during this time.

Learn More

Business Banking

Business Customers

We are committed to supporting our Business and Commercial customers during this unprecedented time.

Learn More

Branch Locations

Branches & ATMs

We have adjusted branch access in the interest of protecting our customers and employees.

Learn More

Our COVID-19 Response

We have implemented preventative measures and adapted processes across NBT to respond to these challenging times.

  • We continue to encourage our employees to stay home if they are sick and have implemented programs to assist employees caring for children at home and sick dependents.
  • Through technology, many of our employees continue to work remotely ensuring that we are positioned to prevent service interruptions.
  • We have enhanced cleaning efforts and implemented social distancing measures in our facilities.

Customer Support

Monday-Friday, 7am – 7pm
Saturday, 9am – 12pm

COVID-19 Customer Relief Line

We anticipate increased call volumes.

[email protected]

Facebook Messenger


For commentary on the economic impact of this global pandemic, visit our Wealth Blog,
Market Insights.


For news and updates on Coronavirus, visit the
Centers for Disease Control website.


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