Manage Your Tuition Solution Loan

Welcome to NBT Bank. We are the banking partner of Your Tuition Solution. We are looking forward to assisting you with the management of your loan while providing user-friendly resources to assist in answering any questions you may have.

Where can I find loan information?

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How do I manage my payments?

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Refunds for services not rendered.

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Popular Questions

Can I manage my loan completely online?

Your loan can be managed through NBT Bank Online Banker, an easy-to-use online banking experience that makes handling your loan flexible and convenient. You will be able to see your balance, confirm your payment and sign up for eStatements.

I am a Your Tuition Solution customer. How do I enroll in Automated Payments?

You should have received an Automated Payments form when you applied for your Your Tuition Solution Loan. This form can be filled out and sent back to NBT Bank for processing.

I’m a Your Tuition Solution customer. How do I enroll in NBT Online Banker after the automatic enrollment period ends?

If you choose to enroll in NBT Online Banker after the automatic enrollment period has ended, please select "NBT Online Banker" in the account Login section.

Click on "Enroll for NBT Online Banker" below the "Sign In" button on the log in page
Follow the prompts

How do I sign up for eStatements?

Just follow these simple steps to easily enroll in eStatements:

Log in to NBT Online Banker
Select the "Statement" tab in the gray navigation bar
Read and accept the Online Statement Agreement
Confirm or update your e-mail address to receive alerts
Select your Account
Click the Enroll button

How do I obtain a refund for my Your Tuition Solution loan?

You may contact Your Tuition Solution Customer Care Center at 800-920-9777 for further assistance with obtaining a refund for services not rendered.

I am an existing Your Tuition Solution customer and would like to add additional funds for services. How do I do this?

If you have an existing loan through Your Tuition Solution and would like to add additional funds for services, please call the Your Tuition Solution Customer Care Center directly at 800-920-9777.

When is my first Your Tuition Solution loan payment due?

Your first Your Tuition Solution loan payment will be due approximately 45 days after execution of your loan documents. The exact due date can be located on your statement or in your NBT online banking portal.

How do I make a Your Tuition Solution Loan payment by phone? Are there any fees associated with phone payments?

Please call us at 833-NBT-LEND (833-628-5363) and follow the prompts to payment or visit the Loan Payment page for additional information.

What do I do if the center or school is disputing the amount of refund for my Your Tuition Solution loan?

In case of a dispute, please provide itemized bill to the Your Tuition Solution team by faxing to 508-281-8505 or emailing to solutions@lendingclub.com. You can also call Your Tuition Solution at 800-920-9777.

How long does the Your Tuition Solution refund process take?

The refund process takes about 15 business days to complete. The timeline may vary depending on how long it takes for center or school to return funds to Your Tuition Solution.

Can I speak with a service representative about my Your Tuition Solution loan? What are the hours of operation?

Please call us at 833-NBT-LEND (833-628-5363).

NBT’s Call Center is available:
Monday – Friday: 7:00 a.m. – 7:00 p.m.
Saturday: 9:00 a.m. – 12:00 p.m.

What are the benefits of enrolling in Automated Payments?

There are several benefits to enrolling in Automated Payments. Once enrolled your payment will go through each month on the day that you've selected. When you make an automated payment, it processes through a secure, encrypted system. It is a fast, free, convenient method of paying your loan.

What are the benefits of eStatements?

eStatements are convenient, secure and manageable. By enrolling, you reduce the hassle of filing paper and your full statement will be available to you electronically, from home or anywhere. Additionally, you will receive an email notification when your new statement is ready. All statements dating back 18 months will remain online for viewing.

Who is NBT Bank?

An independent community bank, NBT Bank serves 500,000 customers, offering personal, business and wealth management services through a network of over 150 locations and through online and mobile channels. NBT Bank and our parent company, NBT Bancorp Inc., are based in Norwich, NY.

NBT Bank operates as the lender for the Sungage Solar Loan program in close coordination with Sungage Financial, and we have a longstanding partnership offering point-of-sale financing on behalf of Lending Club Patient Solutions.

What is the cut-off time for transaction processing?

Transfers submitted after 10:00 p.m. will be posted to your account the next business day. All other transactions except loan payments submitted after 4:00 p.m. will be posted to your account on the next business day. Loan payments submitted after 4:00 p.m. will be reflected on your account in two business days.

Can I change my NBT Online Banker Login ID?

Changing your Login ID is quick and easy from within your NBT Online Banker Account:

Select the “Preferences” option at the top of the NBT Online Banker screen
Click the “Change Login Id” option
Enter your new Login Id
Confirm your new Login id
Click Save

Is there a monthly charge for NBT Online Banker?

No. You can sign up for Account Access Only or Account Access with Bill Payment. Either option is available without a fee.

How do I regain access to NBT Online Banker if I fail all three of my security questions?

If three of your security questions are answered incorrectly, your NBT Online Banker will be automatically locked to protect your account from unauthorized access. Please contact the Customer Service Center at 800.628.2265 for assistance or do the following:

Select Online Banker in the Account Login dialog box
Enter your id and click the "Forgot your password" link
Select the "click here to receive a new password" link to confirm that you would like to reset your password
A temporary, one-time password will be sent to the e-mail address on record for your login ID.
After logging in with the one-time password, reset your password

How do I change my NBT Online Banker password?

Changing your password is quick and easy from within your NBT Online Banker Account:

Select the “Preferences” option at the top of the NBT Online Banker screen
Click the “Change Password” option
You will be prompted to:
- Enter your current password
- Enter your new password
- Confirm your new password
- Click the “Submit” Button

Once you have completed this process, your new password will be active.

Is NBT Online Banker safe and secure?

NBT Online Banker operates using a combination of industry-approved security technologies to protect data for the bank and for you, our customer. It features password-controlled system entry, a DigiCert issued certificate for the bank's server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the inflow and outflow of server traffic.

What services can NBT Online Banker provide for me regarding my loan?

NBT Online Banker is our internet banking service which provides you with convenient access to your accounts 24/7. With NBT Online Banker you can:

View account information, history and eStatements
Make your payment
Initiate a stop payment and
Email your questions to customerservice@nbtbank.com

What is an electronic check (ACH transaction)?

An electronic check is a direct debit to your checking account that's made using the Automated Clearing House (ACH) network. This network is used by financial institutions to facilitate transfers between accounts. Another type of ACH transaction that you may be familiar with is a direct deposit.