Your loan can be managed through NBT Bank Online Banker, an easy-to-use online banking experience that makes handling your loan flexible and convenient. You will be able to see your balance, confirm your payment and sign up for eStatements.

You should have received an Automated Payments form when you applied for your Your Tuition Solution Loan. This form can be filled out and sent back to NBT Bank for processing.

If you choose to enroll in NBT Online Banker after the automatic enrollment period has ended, please select "NBT Online Banker" in the account Login section.

• Click on "Enroll for NBT Online Banker" below the "Sign In" button on the log in page
• Follow the prompts

Just follow these simple steps to easily enroll in eStatements:

• Log in to NBT Online Banking
• Select the "Accounts" option from the main menu and then click “eStatements”
• Read and accept the Online Statement Agreement
• Confirm or update your email address to receive alerts
• Select the Accounts you would like to enroll for eStatements
• Click the Enroll button

You may contact Your Tuition Solution Customer Care Center at 800-920-9777 for further assistance with obtaining a refund for services not rendered.

If you have an existing loan through Your Tuition Solution and would like to add additional funds for services, please call the Your Tuition Solution Customer Care Center directly at 800-920-9777.

Your first Your Tuition Solution loan payment will be due approximately 45 days after execution of your loan documents. The exact due date can be located on your statement or in your NBT online banking portal.

Please call us at 833-NBT-LEND (833-628-5363) and follow the prompts to payment or visit the Loan Payment page for additional information.

In case of a dispute, please provide itemized bill to the Your Tuition Solution team by faxing to 508-281-8505 or emailing to [email protected]. You can also call Your Tuition Solution at 800-920-9777.

The refund process takes about 15 business days to complete. The timeline may vary depending on how long it takes for center or school to return funds to Your Tuition Solution.

Please call us at 833-NBT-LEND (833-628-5363).

NBT’s Call Center is available:
  Monday – Friday: 7:00 a.m. – 7:00 p.m.
  Saturday: 9:00 a.m. – 12:00 p.m.

There are several benefits to enrolling in Automated Payments. Once enrolled your payment will go through each month on the day that you've selected. When you make an automated payment, it processes through a secure, encrypted system. It is a fast, free, convenient method of paying your loan.

eStatements are convenient, secure and manageable. By enrolling, you reduce the hassle of filing paper and your full statement will be available to you electronically, from home or anywhere. Additionally, you will receive an email notification when your new statement is ready. All statements dating back 18 months will remain online for viewing.

An independent community bank, NBT Bank serves 500,000 customers, offering personal, business and wealth management services through a network of over 150 locations and through online and mobile channels. NBT Bank and our parent company, NBT Bancorp Inc., are based in Norwich, NY.

NBT Bank operates as the lender for the Sungage Solar Loan program in close coordination with Sungage Financial, and we have a longstanding partnership offering point-of-sale financing on behalf of Lending Club Patient Solutions.

Internal Transfers submitted after 10:00 p.m. will be effective on the next business day. Internal transfers submitted prior to 10:00 p.m. will be effective on the current business day.

Changing your User ID is quick and easy from within your NBT Online Banking Account:

• Select the “Profile” option from the main menu and then click “Profile Updates” and “User ID”
• Enter your new Login ID
• Confirm your new Login ID
• Click ”Update”

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If three of your security questions are answered incorrectly, your NBT Online Banking will be automatically locked to protect your account from unauthorized access. Please complete the following:

• Select Online Banking in the Account Login dialog box
• Click the “Forgot Password”
• Enter your User ID, Last Name, Email Address, Birth Date, and Zip Code and click “Submit”
• If your submission matches your profile details on file, your account will be unlocked, and you will be prompted to update your password

Changing your password is quick and easy from within NBT Online Banking.

• Select the “Profile” option from the main menu
• Click the “Profile Updates” and “Password” options
• You will be prompted to:
  • Enter your current password
  • Enter your new password
  • Confirm your new password
  • Click the “Update” Button

Once you have completed this process, your new password will be active.

NBT Online Banking operates using a combination of industry-approved security technologies to protect data for the bank and for you, our customer. It features password-controlled system entry, a DigiCert issued certificate for the bank's server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the inflow and outflow of server traffic.

NBT Online Banker is our internet banking service which provides you with convenient access to your accounts 24/7. With NBT Online Banker you can:

• View account information, history and eStatements
• Make your payment
• Initiate a stop payment and
• Email your questions to [email protected]

An electronic check is a direct debit to your checking account that's made using the Automated Clearing House (ACH) network. This network is used by financial institutions to facilitate transfers between accounts. Another type of ACH transaction that you may be familiar with is a direct deposit.