Important Service Disruption:
When services are not rendered and a full refund is due:
When only partial services are rendered and a partial refund is due:
Refunds will be applied to your loan in most cases. Refund will be issued via check only when:
It takes up to 15 business days to issue a refund. The timeline may vary depending on how long it takes the provider to return the funds to LendingClub Patient Solutions.
In case of a dispute, please provide itemized bill to LendingClub Patient Solutions team by faxing to 508-281-8505 or emailing to [email protected]. You can also call LendingClub Patient Solutions at 800-630-1663 and provide authorization for LendingClub Patient Solutions to request an itemized bill from your medical provider.
Your refund will be applied to your principal balance which can be viewed on your monthly statement or within NBT Online Banker.