Important Service Disruption:
Welcome to NBT Bank. We are the banking partner of LendingClub Patient Solutions. We are looking forward to assisting you with the management of your loan while providing user-friendly resources to assist in answering any questions you may have.
Your loan can be managed through NBT Bank Online Banker, an easy-to-use online banking experience that makes handling your loan flexible and convenient. You will be able to see your balance, confirm your payment and sign up for eStatements.
You should have received an Automated Payments form when you applied for your LendingClub Patient Solutions Loan. This form can be filled out and sent back to NBT Bank for processing.
If you choose to enroll in NBT Online Banker after the automatic enrollment period has ended, please select "NBT Online Banker" in the account Login section.
Just follow these simple steps to easily enroll in eStatements:
Please contact LendingClub Patient Solutions Customer Care Center at (800) 630-1663. for further assistance with obtaining a refund for services not rendered.
If you have an existing loan through LendingClub Patient Solutions and would like to add additional funds for services, please call LendingClub Patient Solutions Customer Care Center directly at (800) 630-1663.
Your first medical loan payment will be due approximately 45 days after execution of your loan documents. The exact due date can be located on your statement or in your NBT online banking portal.
Please call us at 833-NBT-LEND (833-628-5363) and follow the prompts to payment or visit the Loan Payment page for additional information.
In case of a dispute, please provide itemized bill to the LendingClub Patient Solutions team by faxing to 508-281-8505 or emailing to [email protected]. You can also call LendingClub at 800-630-1663 and provide authorization for LendingClub Patient Solutions to ask for the itemized bill from your medical provider
The refund process takes about 15 business days to complete. The timeline may vary depending on how long it takes for provider to return funds to LendingClub Patient Solutions.
When services are not rendered and a full refund is due, you will need to contact your medical provider to initiate the refund process with LendingClub Patient Solutions. The medical provider will contact LendingClub Patient Solutions to arrange for a refund on your loan.
Should you have trouble reaching your medical provider, please call LendingClub Patient Solutions Customer Care at (800) 630-1663.
Please call us at 833-NBT-LEND (833-628-5363).
NBT’s Call Center is available:
Monday – Friday: 7:00 a.m. – 7:00 p.m.
Saturday: 9:00 a.m. – 12:00 p.m.
There are several benefits to enrolling in Automated Payments. Once enrolled your payment will go through each month on the day that you've selected. When you make an automated payment, it processes through a secure, encrypted system. It is a fast, free, convenient method of paying your loan.
eStatements are convenient, secure and manageable. By enrolling, you reduce the hassle of filing paper and your full statement will be available to you electronically, from home or anywhere. Additionally, you will receive an email notification when your new statement is ready. All statements dating back 18 months will remain online for viewing.
An independent community bank, NBT Bank serves 500,000 customers, offering personal, business and wealth management services through a network of over 150 locations and through online and mobile channels. NBT Bank and our parent company, NBT Bancorp Inc., are based in Norwich, NY.
NBT Bank operates as the lender for the Sungage Solar Loan program in close coordination with Sungage Financial, and we have a longstanding partnership offering point-of-sale financing on behalf of Lending Club Patient Solutions.
Transfers submitted after 10:00 p.m. will be posted to your account the next business day. All other transactions except loan payments submitted after 4:00 p.m. will be posted to your account on the next business day. Loan payments submitted after 4:00 p.m. will be reflected on your account in two business days.
Changing your Login ID is quick and easy from within your NBT Online Banker Account:
No. You can sign up for Account Access Only or Account Access with Bill Payment. Either option is available without a fee.
If three of your security questions are answered incorrectly, your NBT Online Banker will be automatically locked to protect your account from unauthorized access. Please contact the Customer Service Center at 800.628.2265 for assistance or do the following:
Changing your password is quick and easy from within your NBT Online Banker Account:
Once you have completed this process, your new password will be active.
NBT Online Banker operates using a combination of industry-approved security technologies to protect data for the bank and for you, our customer. It features password-controlled system entry, a DigiCert issued certificate for the bank's server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the inflow and outflow of server traffic.
NBT Online Banker is our internet banking service which provides you with convenient access to your accounts 24/7. With NBT Online Banker you can:
An electronic check is a direct debit to your checking account that's made using the Automated Clearing House (ACH) network. This network is used by financial institutions to facilitate transfers between accounts. Another type of ACH transaction that you may be familiar with is a direct deposit.