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If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.


Mobile Banking Login Changes

Upcoming Change to Your Mobile Banking Login Credentials

Providing you with secure and convenient access to your accounts through NBT Online Banker and Mobile Banking is one of our top priorities. To help us continue to improve upon your experience with these tools and add to the convenience that they provide, we are making a change to your login process for NBT Bank Mobile Banking.

New Login Experience.

To simplify your account access, in the coming months NBT Bank will be making a system update that will have you use the same username and password to login to both NBT Online Banker and NBT Bank Mobile Banking.

Your Benefits.

You will no longer need to maintain two separate logins and you can continue to trust in the same level of security that you have come to know and expect from banking with us.

Your Next Steps.

Please follow the steps below to update your login credentials. A transition date to the new login process will be communicated at a later date, but we encourage you to be proactive in making the change to help ensure uninterrupted access to NBT Online Banker and Mobile Banking.

Password Requirements

Username:

  • Must be a minimum of eight (8) characters
  • Username should not have a zero (0) as the first character
  • Username should not contain special characters (e.g. @,#,&)

Password:

  • Must be a minimum of eight (8) characters and cannot exceed 16 characters
  • If you are changing your password from that currently used for NBT Online Banker, it cannot be one of your past three passwords used

1  Login to NBT Online Banker

2  Update Your Mobile Banking Username:

  • Navigate to the Mobile Banking tab and select “Change login details”
  • Update your username to reflect your NBT Online Banker username or a new username
  • Select “Save”

3  Update your Mobile Banking Password:

  • Navigate to the Mobile Banking tab and select “Change Password”
  • Update your password to reflect your NBT Online Banker Password or a new password
  • Select “Save”

1  Login to NBT Online Banker

2  Update Your NBT Online Banker Username:

  • Navigate to the Preferences tab and select “Change Login ID”
  • Update your username and confirm your new selection
  • Select “Save”

3  Update Your NBT Online Banker Password:

  • Navigate to the Preferences tab and select “Change Password”
  • Enter your current password
  • Enter your new password and confirm your selection
  • Select “Save”

For more information or assistance please contact NBT Bank Customer Service at 800.NBT.BANK (800-628-2265).

 

Popular Questions


The possibility exists that your current Mobile Banking Login ID is the same ID another customer already uses for NBT Online Banker. You will need to select a new Login ID if this occurs. We apologize for the inconvenience.

To recover a forgotten NBT Online Banker username, please contact NBT Bank Customer Service at 1-800-NBT-BANK.

If you do not update your Mobile Banking Login ID and Password in advance of the change, you will not be able to login to Mobile Banking until you update your credentials within NBT Online Banker.

Your login ID must:

  • Be a minimum of eight (8) characters
  • Username should not have a zero (0) as the first character
  • Username should not contain special characters (e.g. @,#,&)

Your password:

  • Must be a minimum of eight (8) characters and cannot exceed 16 characters
  • If you are changing your password from that currently used for NBT Online Banker, it cannot be one of your past three passwords used

Your Mobile Banking Password is the same password that you use to login to NBT Online Banker.

To change your NBT Online Banker Login ID:

  • Login to NBT Online Banker
  • Click on "Preferences" in the main tool bar
  • Select "Change Login ID" in the sub-menu
  • Enter your new username
  • Confirm your new username
  • Select "Save"

Your Mobile Banking Login ID (username) is the same username that you use to login to NBT Online Banker. To recover your Login ID for NBT Online Banker please contact Customer Service at 1-800-NBT-BANK (1-800-628-2265) or customerservice@nbtbank.com.

To change your NBT Online Banker Login ID:

  • Login to NBT Online Banker
  • Click on "Preferences" in the main tool bar
  • Select "Change Login ID" in the sub-menu
  • Enter your new username
  • Confirm your new username
  • Select "Save"

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