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Top Rated Bank

Better Banking Really Stands Out.

At NBT Bank, we’ve always placed our customers first and now we want to thank our customers for ranking us first. Based on thousands of customer responses, we are proud to announce our recognition as one of Forbes World’s Best Banks in 2019 and 2020!

Forbes World's Best Banks 2019 and 2020

For the last two years, NBT was top rated by Forbes in the following categories:




Our bank is competent, keeps it's word and delivers on its promises.



Our fees are transparent, credit rates are reasonable and ATMs are widely available.

Customer Experience

Customer Experience

Our employees are friendly and problems are resolved to customers' satisfaction.


Online Experience

Online Experience

Our website, online banking and mobile app are easy to use.

Financial Guidance

Financial Guidance

Our bank advisors are knowledgeable and documents offered are helpful.

2 years in a row!


Now that you know what our customers are saying, discover better banking for yourself. Explore a range of NBT Bank solutions below.

Ranked one of the best places to work - Central New York Business Journal

CNY Best Places to Work.

We have been named one of Central New York's Best Places to Work. Best Places to Work is a program that recognizes and celebrates the region’s leading employers based on employee surveys.

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