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Text Message SMiShing Alert

A common way for cyber criminals to target bank customers is through text messages. These text message attacks are often referred to as "SmiShing." The texts appear to be targeting random consumers in various area codes with the warning that their card has been locked and it is required that they call into a phone number provided. The message states that the consumer is required to "contact our office" at a specific number and includes an official looking message code. When the number is called back there is a recording asking for full social security number. These text messages are not legitimate and are not coming from the Bank.

Please use extreme caution when responding to unusual contact via text or telephone. Never give out personal or account information to an unauthorized communication such as text or automated phone messages.

If you received one of these calls and provided your ATM or Debit Card information, please contact NBT Bank immediately at 1-800-NBT-BANK (1-800-628-2265).

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Fraud Alert Archive.

Please visit our Fraud Alert Archive to stay up to date on common ways that cyber criminals try to defraud consumers.

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