Important Service Disruption:
Fraudsters are known to impersonate people. Sometimes it’s celebrities and sometimes it might even be your friends and family. In other cases, they take it a step further and impersonate businesses that you regularly work with like NBT Bank.
As a corporate entity, fraudsters do their best to steal our company logos and photos to create their own profiles in an attempt to gain personal information from unsuspecting victims. Making the profile look more convincing makes it more likely for them to get money.
Remember NBT Bank will never reach out to you to ask for personal or bank account information or one-time passcodes. If you believe you have fallen victim to this scam, report it to us by calling 1-800-NBT-BANK. Customer service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.