Important Service Disruption:
NBT Bank continues to receive reports of phishing emails targeting customers and non-customers containing suspicious links. Phishing is a fraud attempt where an individual is asked to click on links or attachments in an email, or other type of message, to gather personal information or cause damage to a computer or network.
In the latest phishing attempt, fraudsters are sending emails impersonating NBT Bank asking recipients to confirm a transaction. There is a link at the bottom that directs you to a fake website to input login credentials and personal information. The fraudsters take this information and immediately use it to take over your online banking account and change the username and password so it’s not accessible.
Pictured is a sample of the fraudulent email. Please be advised that even if body of the email is different or appears to be coming from a different sender, any similar emails could be a phishing attempt.
If you believe you have received a phishing email and shared your personal information, please call NBT Bank immediately at 1-800-NBT-BANK. Customer service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.