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If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.


NBT Bank Spoofing Calls

NBT Bank has received reports of customers receiving phone calls spoofing 1-800-NBT-BANK (1-800-628-2265). Spoofing is a phone call fraud attempt where the call appears to be coming from a trusted number, but it actually isn’t.

The caller poses as an NBT Bank employee referencing phony fraudulent transactions in an attempt to obtain customer’s personal and debit card information. Please note that although NBT Bank does monitor for fraudulent debit card activity and we will reach out to you to verify suspected unauthorized transactions, these calls do not come from 1-800-NBT-BANK and you will never be asked the full details of your debit card.

Read below to find more tips on how to avoid becoming a victim.

What you need to know:

  • Don’t call back a phone number you don’t know.
  • If you receive a phone call, avoid providing personal and debit card information.
  • Verify any suspicious communication by calling a number that is known and trusted.

If you have questions or believe you have been the victim of a scam, contact the NBT Bank Call Center at 1-800-NBT-BANK (1-800-628-2265). Customer service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.

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Fraud Alert Archive.

Please visit our Fraud Alert Archive to stay up to date on common ways that cyber criminals try to defraud consumers.

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