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Mobile App Store Phishing Attempt

NBT Bank has been made aware of an email phishing attempt that has been increasing in frequency. Phishing is an email fraud attempt where an individual is asked to click on links or attachments in an email to gather personal information or cause damage to a computer or network.

How does it work?

In the latest phishing attempt, fraudsters send emails that make it look like a purchase was made from your phone’s app store. In order to cancel the transaction, there is a link at the bottom that directs you to a fake website to input login credentials and personal information. The fraudsters take this information and immediately use it to take over your account and change the information so it’s not accessible.

What are the red flags?

  • You don’t have an account and you’ve never made a purchase from the merchant you’re receiving emails from.
  • The email contains multiple typos and incorrect grammar.
  • The email asks you to click a link that does not take you to the company’s website.
  • The email requests personal information like your login credentials or social security number.
  • The email looks completely different from previous emails you’ve received from the same merchant.

What can you do to prevent this from happening?

  • Never share your personal information online with someone you don’t know.
  • Do not click on any links or attachments in emails that you do not recognize.
  • Delete any suspicious emails that you received.

Pictured is a sample of the fraudulent email. Please be advised that even if body of the email is different or appears to be coming from a different sender, any similar emails could be a phishing attempt.

If you believe you have received a phishing email and shared your personal information, please call NBT Bank immediately at 1-800-NBT-BANK.

Print screen of app store purchase receipt
Sample of fraudulent email

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Fraud Alert Archive.

Please visit our Fraud Alert Archive to stay up to date on common ways that cyber criminals try to defraud consumers.

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