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If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.

Cybersecurity Awareness

Here at NBT Bank, we prioritize the safety of our customers by constantly enhancing our security measures and educating customers on how to #BeCyberSmart and remain #CyberAware. There are several steps you can take to make sure your information and your devices are always protected against cybercrime. We’re sharing three simple steps to help you Own IT. Secure IT. Protect IT. These tips encompass all necessary actions to protect your most valuable information. The focus to #BeCyberSmart is to be intentional with your online activity.

Own IT: Keep track of the information you’re sharing online and what rights those platforms have to it. Regularly maintain privacy settings and manage your information.

Secure IT: Establish unique passwords and keep them private. Set up multi-factor authentication when available and never write down your login credentials. Ensure that you’re the sole person that can login to your accounts.

Protect IT: Be cautious when you see an email that looks suspicious. Never click on links or attachments if an email seems unusual or you don’t know who it’s from. If you receive a suspicious email that claims to be from NBT Bank, notify us by emailing [email protected].

The effort to raise cybersecurity awareness doesn’t stop. We encourage you to explore the Fraud Information Center to learn more about how to prevent, protect, and report all suspicious banking activity. This information is updated on a regular basis.

If you think you might have been the victim of a scam or other form of cybercrime, contact our team right away by calling 1-800-NBT-BANK. Customer service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.

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Fraud Alert Archive.

Please visit our Fraud Alert Archive to stay up to date on common ways that cyber criminals try to defraud consumers.

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