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If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.

COVID-19 CARES Act Scams

The FBI, multiple state attorneys general and other agencies are warning Americans not to fall for phone calls, texts, emails, websites or door-to-door tactics asking for personal or financial information in order to receive the federal CARES Act check payment.

Funds will go out to the 90% of Americans scheduled to receive it without any additional information needed. Funds will be sent to the individual using the same channel that they receive their tax return. If a direct deposit has been set up funds will go electronically, if not, checks will be mailed out.

The IRS states on its website that no sign-up is required, and there is no need to call. Additional information will be posted when available. Visit the IRS website directly for updates.

Do not provide any personal or financial information to anyone over the phone or in person claiming to be from the IRS or any other agency to assist in receiving funds.

If you have provided your personal or financial information to someone as part of this scam please contact us at 1-800-NBT-BANK or send us an email at [email protected].

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Fraud Alert Archive.

Please visit our Fraud Alert Archive to stay up to date on common ways that cyber criminals try to defraud consumers.

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