Defending Against COVID-19 Fraud Scams

How to defend yourself and stay safe amid COVID-19 Scams

NBT would like to take this time to warn our customers to remain vigilant on an increase in scams related to the Coronavirus Disease (COVID-19). Scams could come in a variety of forms including phishing emails with malicious links or attachments to try and trick victims into revealing sensitive information. This could also come in the form of donations to fake charities. Always exercise your due diligence when opening any email related to COVID-19 and be wary of social media ads, texts or calls.

Some important tips you need to know:

  • Avoid clicking on links in unsolicited emails and be wary of attachments. Email scammers often try to elicit a sense of fear or urgency in victims.
  • Use trusted sources- such as legitimate government websites for the most up-to-date fact based information about COVID-19.
  • Do not reveal personal information or financial information in an email, and do not respond to solicitations for this information.
  • Always verify a charity before making donations by contacting the charity directly or verify the charities existence. Do not donate if the solicitor is using high-pressure tactics or insists on a cash donation.

If you have questions about this scam or think you might be a victim, call NBT Bank customer service at 1-800-NBT-BANK. Customer service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.