Intro to Online Banking

You’re always online and good news—so is NBT Bank

Digital Banking is an automated banking service accessible through the Internet. It provides you convenient access to your account(s) so you can do your everyday banking where you want, when you want, 24 / 7.

The structure of each bank’s online banking tool may vary, but most carry many of the same features.

The following are just some of the helpful features that you'll experience with NBT Digital Banking:

  • Check balances and account history
  • Pay your bills
  • Access and view your eStatements
  • Receive balance alerts
  • Set up reminders
  • Receive security alerts

Money management at your finger tips

Stay connected to your personal banking and your financial habits by checking your Digital Banking account daily. Online Banking makes it easy for you to know how much money you have in your account at any given time and therefore help you make more informed decisions about how you use your money. Checking your account daily can also help you quickly detect fraud.

Digital Banking allows you to access multiple accounts through single sign-on and then check your balances and track account history. These tools can help you easily track how your funds are growing toward a particular goal in your savings account and how much money you have available to pay bills in your checking account.

To help you stay on top of your budget, your digital banking account updates immediately with each and every transaction before 9:00p.m., and bill payment before 4:00p.m. So if you use your debit card at the mall, take money out of the ATM, make a deposit or transfer money between accounts—you’ll always see your current available balance. You can then better decide if you can splurge on the new pair of sneakers now, or if you better wait until that next paycheck.

If you’re not by the computer, you’ll also see your updated information by doing a balance check at the ATM or you can call the NBT Banker Line.

Transfer funds between your NBT accounts and external accounts

NBT suggests maintaining both a savings and a checking account to help you manage your budget. Online Banking allows you to not only see the balances of multiple accounts at once, but helps you transfer funds between those accounts quickly and easily. You can also transfer funds to and from accounts held at other banks to help you manage your finances the way you need to.

You’ll be able to view your entire banking relationship with NBT on one screen so you know exactly how much money you have and how you are using it. Build your savings by transferring money from checking to your savings account or transfer funds to your checking account to help you pay your bills.

The ability to quickly transfer funds is a great way to help you keep that budget in check and be more nimble when it comes to your financial needs. 

If you activate the Bill Payment option with Online Banking you will be able to make electronic payments to specific payees for free without the added time, effort and postage to write and mail a check. You can pay just about anything from your cell phone bill to your tuition with just a few clicks.

When you pay a bill through online banking, your account is debited for the amount you choose on the date that you choose. The bank then makes the payment for you either electronically or by check depending on the way the payee prefers to receive payment. You can make one-time payments or you can set up recurring payments so that your account automatically pays the bill for you. 

How long does it take for payees to receive payment?

If your payee will accept an electronic payment, payment will be paid within two to three business days of posting to your account. If your payee does not accept electronic payments, a check will be sent to complete payment. Your payee will receive the payment five to eight days from the specified payment date. Your Bill Payment screen in digital banking will show you the payee’s preference. Be sure to take this timing into consideration when you plan when to pay your bills. You may be presented with the option of expediting a payment for receipt that day or the next day, but that convenience often comes with a fee.

All bill payment transactions must be submitted before 4:00 p.m. to be processed the same day. If not, they will be processed from your account on the next business day. 

Access and view your eStatements

As mentioned earlier, NBT Bank recommends checking your digital banking account daily to help you manage your money and more easily detect fraud. Logging in daily often helps give you a daily picture of your financial position, but accessing your eStatements may help you understand your money habits.

By simply logging into digital banking and clicking on the Statements tab, you can access your eStatements which provide a listing of your transactions for each account over a particular period of time. eStatements can help you better determine what habits you need to work on, habits you need to account for or what money management practices you are excelling in.

Your eStatements can also help you reconcile your account to make sure all of the deposits and withdrawals you made over a certain period of time are accounted for. 

Receive balance alerts

A great Online Banking tool to help you manage your money when on the go is balance alerts.

Your digital banking account allows you to establish e-mail alerts to notify you when your account balance goes above or below a customizable amount. These alerts can help you manage your spending accordingly, so you don’t accidentally overdraw your account.

For instance, you can set an alert for your checking account to notify you when you have reached a certain balance in your account. That trigger could indicate that you have earned enough to transfer money to your savings account and still pay for your expenses. Or that alert could be set to tell you to put the brakes on spending until you get your next paycheck.

It’s completely up to you how you use balance alerts, but they are there a helpful resource to guide your decision-making. 

Set up reminders

We all have a lot on our minds, and it can be far too easy to forget to do something without a friendly reminder.

Personal reminders though digital banking allow you to remind yourself about budget or expense commitments so you can relax and have one less thing on your mind. Your reminders are completely personalized to your needs and go straight to your e-mail address. Set up a reminder that a bill is coming due, to payback money you may have borrowed or to transfer money to your savings account as part of your savings plan.

It’s entirely up to you! Financial independence is within your reach.

Receive security alerts

NBT Digital Banking is a safe and secure option for you to conduct online banking and bill pay. Using several layers of industry-approved security, your bank accounts will remain protected through passwords, digital ID, data encryption protocol and heavy-duty firewalls.

Security alerts are sent directly to your e-mail address to let you know if suspicious activity is detected through your digital banking account. These alerts allow you to act quickly if something is wrong and can also provide peace-of-mind that your account is in good hands.

For example, NBT Digital Banking will allow you three attempts to input your password each time you sign on. After the third incorrect attempt, your account will be blocked so an unauthorized person is unable to access your account. An alert will then be sent to your e-mail address to notify you of the suspicious activity and will provide instruction on what to do next.

Remember, while NBT Bank works to protect your online banking, you must do your best to protect it too. Don’t share your password or account information and don’t discuss your account balance in public.

What happens if I forget my password?

If you forget your password, you can click the "Forgot Your Password" link to have a temporary, one-time password sent to the e-mail address on record for your Login ID. This link can be found on the login screen in NBT Digital Banking. You can also call 1.800.NBT Bank (1.800.628.2265) for a new password.