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NBT Online Banker | eStatements | NBT Wealth Connection | NBT 401(k) Daily Services | NBT Remote Deposit | LPL Account View Online

If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.

Contact us at 1 800 NBT BANK NBT Online Banker eStatements LPL Account View Online NBT Guided Investor NBT Wealth Connection NBT Retirement Plan Services Remote Deposit Capture

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    4. Manage Your Loan

    Manage Your Loan

    At NBT Bank we’re committed to making managing and paying your loans simpler and easier, so you can get back to enjoying life. Here you’ll find numerous payment options and easy online access to your loans. Read through to find the best options for you and if you have any questions, we’re just a phone call or email away.

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    Loan Payments

    We offer six ways to make secure loan payments. Visit our Loan Payment Options page for all the details.

    1. One-time online payments
    2. Mobile Banking payments
    3. Automatic payments through your NBT Bank account
    4. Online Banking payments
    5. In Person
    6. By Check in Mail

    Loan Payment Options

    If you are ready to request a payoff or you need assistance with making your payments, please call us at 800-NBT-BANK (800-628-2265) or stop in at your local NBT Bank branch.

    One-Time Payment

    Make a payment using our secure online form.

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    NBT Online Banker

    Manage your money from anywhere, anytime.

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    Mobile Banking

    Access your accounts anytime, anywhere.

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    Popular Questions

    Who is NBT Bank?

    An independent community bank, NBT Bank serves 500,000 customers, offering personal, business and wealth management services through a network of over 150 locations and through online and mobile channels. NBT Bank and our parent company, NBT Bancorp Inc., are based in Norwich, NY.

    Can I speak with a service representative about my loan? What are the hours of operation?

    Please call us at 800-628-2265.

    NBT Bank's Customer Service is available:
    Monday through Friday 7:00 a.m. to 7:00 p.m., and
    Saturday 9:00 a.m. to noon, Eastern Standard Time.

    How can I set up automatic loan payments?

    You can sign up for recurring automated payments to pay on your due date via secure online form. You will need your loan account number.

    Can I change the day of the month my loan payment is due?

    Yes, by calling 800-628-2265. If you want to change the due date within the first 90 days, you can do so at no additional charge (although there may be additional interest charged). After 90 days, you may change the due date, but there may be an additional charge.

    How can I edit my address, phone number and email on my loan account?

    Log in to your Online banker and select Other Services Tab and change the appropriate online fields. This will update your loan account contact information.

    How can I payoff my loan?

    To get the most accurate payoff balance you will want to visit your local branch or contact us at 800-628-2265.

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