Manage Your Loan

An independent community bank, NBT Bank serves 500,000 customers, offering personal, business and wealth management services through a network of over 150 locations and through online and mobile channels. NBT Bank and our parent company, NBT Bancorp Inc., are based in Norwich, NY.

Please call us at 800-628-2265.

NBT Bank's Customer Service is available:
Monday through Friday 7:00 a.m. to 7:00 p.m., and
Saturday 9:00 a.m. to noon, Eastern Standard Time.

You can sign up for recurring automated payments to pay on your due date via secure online form. You will need your loan account number.

Yes, by calling 800-628-2265. If you want to change the due date within the first 90 days, you can do so at no additional charge (although there may be additional interest charged). After 90 days, you may change the due date, but there may be an additional charge.

Log in to your Online banker and select Other Services Tab and change the appropriate online fields. This will update your loan account contact information.

To get the most accurate payoff balance you will want to visit your local branch or contact us at 800-628-2265.