Important Service Disruption:
At NBT Bank we’re committed to making managing and paying your loans simpler and easier, so you can get back to enjoying life. Here you’ll find numerous payment options and easy online access to your loans. Read through to find the best options for you and if you have any questions, we’re just a phone call or email away.
We offer six ways to make secure loan payments. Visit our Loan Payment Options page for all the details.
An independent community bank, NBT Bank serves 500,000 customers, offering personal, business and wealth management services through a network of over 150 locations and through online and mobile channels. NBT Bank and our parent company, NBT Bancorp Inc., are based in Norwich, NY.
Please call us at 800-628-2265.
NBT Bank's Customer Service is available:
Monday through Friday 7:00 a.m. to 7:00 p.m., and
Saturday 9:00 a.m. to noon, Eastern Standard Time.
You can sign up for recurring automated payments to pay on your due date via secure online form. You will need your loan account number.
Yes, by calling 800-628-2265. If you want to change the due date within the first 90 days, you can do so at no additional charge (although there may be additional interest charged). After 90 days, you may change the due date, but there may be an additional charge.
Log in to your Online banker and select Other Services Tab and change the appropriate online fields. This will update your loan account contact information.