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To directly access an account login page please use the links below:
NBT Online Banker | eStatements | NBT Wealth Connection | NBT 401(k) Daily Services | NBT Remote Deposit | LPL Account View Online

If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.

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Zip Code:

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Manage Your Loan

At NBT Bank we’re committed to making managing and paying your loans simpler and easier, so you can get back to enjoying life. Here you’ll find numerous payment options and easy online access to your loans. Read through to find the best options for you and if you have any questions, we’re just a phone call or email away.

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Loan Payments

We offer six ways to make secure loan payments. Visit our Loan Payment Options page for all the details.

One-time online payments
Mobile Banking payments
Automatic payments through your NBT Bank account
Online Banking payments
In Person
By Check in Mail

Loan Payment Options

If you are ready to request a payoff or you need assistance with making your payments, please call us at 800-NBT-BANK (800-628-2265) or stop in at your local NBT Bank branch.

One-Time Payment

Make a payment using our secure online form.

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Classic Checking

Manage your everyday expenses with ease.

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Personalize Your Debit Card

with MyCardCreation

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Frequently Asked Questions and Answers

Haven’t found your answer? Search our popular questions below to help find what you’re looking for. Simply type in your question, or choose a subject from the dropdown, or do both and click Submit.

Popular Questions

Who is NBT Bank?

An independent community bank, NBT Bank serves 500,000 customers, offering personal, business and wealth management services through a network of over 150 locations and through online and mobile channels. NBT Bank and our parent company, NBT Bancorp Inc., are based in Norwich, NY.

Can I speak with a service representative about my loan? What are the hours of operation?

Please call us at 800-628-2265.

NBT Bank's Customer Service is available:
Monday through Friday 7:00 a.m. to 7:00 p.m., and
Saturday 9:00 a.m. to noon, Eastern Standard Time.

How can I set up automatic loan payments?

You can sign up for recurring automated payments to pay on your due date via secure online form. You will need your loan account number.

Can I change the day of the month my loan payment is due?

Yes, by calling 800-628-2265. If you want to change the due date within the first 90 days, you can do so at no additional charge (although there may be additional interest charged). After 90 days, you may change the due date, but there may be an additional charge.

How can I payoff my loan?

To get the most accurate payoff balance you will want to visit your local branch or contact us at 800-628-2265.