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At NBT Bank we’re committed to making managing and paying your loans simpler and easier, so you can get back to enjoying life. Here you’ll find numerous payment options and easy online access to your loans. Read through to find the best options for you and if you have any questions, we’re just a phone call or email away.
We offer six ways to make secure loan payments. Visit our Loan Payment Options page for all the details.
If you are ready to request a payoff or you need assistance with making your payments, please call us at 800-NBT-BANK (800-628-2265) or stop in at your local NBT Bank branch.
Make a payment using our secure online form.
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An independent community bank, NBT Bank serves 500,000 customers, offering personal, business and wealth management services through a network of over 150 locations and through online and mobile channels. NBT Bank and our parent company, NBT Bancorp Inc., are based in Norwich, NY.
Please call us at 800-628-2265.
NBT Bank's Customer Service is available:
Monday through Friday 7:00 a.m. to 7:00 p.m., and
Saturday 9:00 a.m. to noon, Eastern Standard Time.
You can sign up for recurring automated payments to pay on your due date via secure online form. You will need your loan account number.
Yes, by calling 800-628-2265. If you want to change the due date within the first 90 days, you can do so at no additional charge (although there may be additional interest charged). After 90 days, you may change the due date, but there may be an additional charge.
To get the most accurate payoff balance you will want to visit your local branch or contact us at 800-628-2265.