Personal Customer Assistance

We're moving forward

As we continue to navigate the ongoing impacts of COVID-19, NBT Bank remains committed to making sure that we support our customers and their banking needs safely and seamlessly. Whether you prefer to pop in to our branch lobbies with new safety protocols and enhanced cleaning, stop at one of our drive-thru or walk-up windows or conduct digital transactions from wherever you are with our mobile and online services—we’re here to help.


Stimulus Payments

UPDATE:The IRS will start making payments by direct deposit or through paper checks to qualifying individuals starting the week of January 4, 2021.

Easy ways to deposit your stimulus check 24/7:

Stimulus Direct Deposit Alerts

Know exactly when your stimulus check has been deposited. Log in to online or mobile banking, go to Profile and select Alerts to get started. Be sure to update both “Manage Recipients” and “Manage Alerts” to receive text and/or email alerts.

Need more information? Visit the IRS's "Get My Payment" tool to:

  • Check your payment status
  • Confirm your payment type: direct deposit or check
  • Check your bank account information for direct deposit

For more details visit our Q&A section.

The best hours in banking

With our free and secure, 24/7 online and mobile banking services, you get the best hours banking has to offer for your everyday transactions. Enroll today and have access to the following services:

  • Transaction history
  • Checks cleared
  • Transfer funds between accounts
  • Pay bill and loans online
  • Send friends and family money with Zelle®
  • Sign-up for direct deposit of your paycheck
  • Deposit checks using a mobile device
  • Find and ATM or Branch near you

Enroll today and gain 24/7 access to your accounts

Enrolling is quick and easy, and using these services provides 24/7 access to your accounts while maintaining social distance.

Enroll in online banking or download our mobile app for 24/7 digital access to your accounts.


Fraud Alerts

Fraud Alerts

Protect yourself from COVID-19 scams.

Visit our Fraud Alert page to review the latest scams and learn how to protect your identity and finances.

Customer Support

Customer Support

Monday-Friday, 7am – 7pm
Saturday, 9am – 12pm


We anticipate increased call volumes.

[email protected]

Facebook Messenger

Branch Locations

Branch Availability

We have adjusted branch access in the interest of protecting our customers and employees.

Learn More

Economic Stimulus Q&A


Frequently Asked Questions and Answers

Haven’t found your answer? Search our popular questions below to help find what you’re looking for. Simply type in your question, or choose a subject from the left menu, or do both and click the Search icon.

Popular Questions

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If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.