Personal Customer Assistance

We're moving forward

Last Updated: 03/29/2022 8:00 a.m.

As we continue to navigate the ongoing impacts of COVID-19, NBT Bank remains committed to making sure that we support our customers and their banking needs safely and seamlessly. Whether you prefer to pop in to our branch lobbies with new safety protocols and enhanced cleaning, stop at one of our drive-thru or walk-up windows or conduct digital transactions from wherever you are with our mobile and online services—we’re here to help.


The best hours in banking

With our free and secure, 24/7 online and mobile banking services, you get the best hours banking has to offer for your everyday transactions. Enroll today and have access to the following services:

  • Transaction history
  • Checks cleared
  • Transfer funds between accounts
  • Pay bill and loans online
  • Send friends and family money with Zelle®
  • Sign-up for direct deposit of your paycheck
  • Deposit checks using a mobile device
  • Find and ATM or Branch near you

Enroll today and gain 24/7 access to your accounts

Enrolling is quick and easy, and using these services provides 24/7 access to your accounts while maintaining social distance.

Enroll in online banking or download our mobile app for 24/7 digital access to your accounts.

Economic Impact Payments

For information about economic imapact payments, please visit


Fraud Alerts

Fraud Alerts

Protect yourself from COVID-19 scams.

Visit our Fraud Alert page to review the latest scams and learn how to protect your identity and finances.

Customer Support

Customer Support

Monday-Friday, 7am – 7pm
Saturday, 9am – 12pm


We anticipate increased call volumes.

[email protected]

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Branch Locations

Branch Availability

Call ahead to confirm your local lobby hours before visiting.​

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