Business Customer Assistance

We're moving forward

Last Updated: 1/13/2021 2:00 p.m.

As we continue to navigate the ongoing impacts of COVID-19, NBT Bank remains committed to our local business customers and ensuring continuous service and support. We are here to support your needs and are available to discuss how your business can overcome this trying time.

CARES Act Paycheck Protection Program

Congress signed into law the Coronavirus Aid, Relief and Economic Security (CARES Act), which contains several programs, including the Paycheck Protection Program, to provide emergency assistance for small businesses impacted by COVID-19.

These programs are administered by the Small Business Administration (SBA).

Learn more about NBT’s efforts in supporting the Paycheck Protection Program.

Learn More

Small Business & Commercial Customers

  • We have temporarily increased daily limits for mobile deposits.
  • We are streamlining processes to help you with your financial needs.

The best hours in banking

Streamline your business banking using our mobile or online services to manage your business anywhere anytime, including:

  • Transaction history
  • Wire transfers
  • View deposited items
  • Spending reports
  • Check images

Enroll today and gain 24/7 access to your accounts

Enrolling is quick and easy, and using these services provides 24/7 access to your accounts while maintaining social distance.

Fraud Alerts

Fraud Alerts

Protect your business from COVID-19 scams

Visit our Fraud Alert page to review the latest scams and learn how to protect your business.

Customer Support

Business Support Center

Monday-Friday, 8am – 5pm
Saturday, 9am – 12pm

1-833-NBT-4BIZ (1-833-628-4249)

[email protected]

Branch Locations

Branch Availability

We have adjusted branch access in the interest of protecting our customers and employees.

Learn More


Visit the Small Business Administration's website for information about Coronavirus Relief Options.

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If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.