Working Together to Address Covid-19

We're here to help

John Watt

"While the COVID-19 Pandemic has presented unique challenges for all of us, we have never been stronger in demonstrating our commitment to our customers, employees and communities. By working together, we have continued uninterrupted service to our customers across seven states, provided financial relief to individuals and businesses and protected the health and safety of our employees.

We thank you, our customers, for your patience and cooperation now and in the future as we move through this time stronger together and stronger than ever."

– John H. Watt, Jr., NBT Bank President and CEO


Personal Banking

Personal Customers

We've implemented a variety of support options to help you during this time.

Learn More

Business Banking

Business Customers

We are committed to supporting our Business and Commercial customers during this unprecedented time.

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Branch Locations

Branches & ATMs

Call ahead to confirm your local lobby hours before visiting.

Learn More

Our COVID-19 Response

We have implemented preventative measures and adapted processes across NBT to respond to these challenging times.

  • We continue to encourage our employees to stay home if they are sick and have implemented programs to assist employees caring for children at home and sick dependents.
  • Through technology, many of our employees continue to work remotely ensuring that we are positioned to prevent service interruptions.
  • We have enhanced cleaning efforts and implemented social distancing measures in our facilities.

Customer Support

Monday-Friday, 7am – 7pm
Saturday, 9am – 12pm


We anticipate increased call volumes.

[email protected]

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For commentary on the economic impact of this global pandemic, visit our Wealth Blog,
Market Insights.


For news and updates on Coronavirus, visit the
Centers for Disease Control website.