Important Service Disruption:
"As Coronavirus continues to dominate headlines worldwide, the health and security of our customers, our communities and our employees is top priority. NBT Bank has a well-developed proactive plan in place for these types of situations that has enabled us to swiftly implement measures and processes to ensure safety and prevent service disruptions."
—President and CEO, John H. Watt Jr.
We are constantly evaluating ways that we can assist with solutions to address your financial hardships. Effective immediately, the following assistance will be available to our customers.
We understand that the unprecedented nature of the COVID-19 Pandemic will result in unique challenges. If your situation is not addressed by the measures above, please contact our COVID-19 Customer Relief Line to help us learn more about your needs so we can support you in finding solutions.
Click here to find out more about branch hours and access.
Click here to learn more about how to defend yourself and stay safe amid COVID-19 scams.
To prevent the further spread of Coronavirus, we have implemented preventative measures across NBT.
The impacts to our economy resulting from the spread of coronavirus are ever changing. Click here for the latest reflections from NBT’s economic experts.
Here is what you need to know about our response:
We are prepared. Our company maintains proactive plans that are regularly updated to make sure that we are positioned to prevent service interruptions.
We are taking action. We’re doing our part to prevent the spread of germs, including enacting preventative measures across all locations within our footprint.
We are monitoring the situation as it unfolds. We’re in touch with public health officials and are following their guidance and recommended protocols.
We offer 24/7 account access through nbtbank.com and our mobile app. NBT Bank offers several ways that allow you to do your banking digitally, 24/7. This includes checking balances, making payments, transferring funds, depositing checks, or locating the nearest ATM.
For news and updates on Coronavirus, visit the
Centers for Disease Control website.