Important Service Disruption:
We're excited to welcome you, our valued customers, back into our lobbies.
On Monday, July 6th our branch lobbies fully reopened without the need to call for an appointment. We appreciate your patience and are looking forward seeing you again and assisting with all of your financial needs.
Our branch availability is updated regularly and we encourage you to visit www.nbtbank.com/access to view your local branch hours and service options.
Please know we are taking numerous precautionary measures to keep you and our employees safe.
Please wear a face covering in order to enter our branches. If you do not have a face covering, please consider using our ATMs or drive-up and walk-up windows.
Be sure to have photo identification. We may ask customers to briefly remove face coverings to help us identify you.
If you are ill or prefer to continue conducting transactions outside of our lobbies, please know that our ATMs, drive-up and walk-up windows are always an option.
Additionally, you can enroll in our digital banking services where you can check balances and transactions in real time, transfer funds, pay bills, deposit checks, and open accounts 24/7.
We will continue to monitor local and regional coronavirus health impacts, maintain close coordination with local government and health officials, and adhere to state and federal guidelines.
We are proud of our hardworking teams who have patiently and diligently worked during this crisis to ensure we could continue to provide essential banking services and assist our customers and employees in the safest way possible. If you have any questions, please reach out to your local branch or check our website for branch lobby access updates at www.nbtbank.com/access.