Our Lobbies are open

Our branch lobbies are fully reopened without the need to call for an appointment.

Our branch availability is updated regularly and we encourage you to visit www.nbtbank.com/access to view your local branch hours and service options.

Please know we are taking numerous precautionary measures to keep you and our employees safe.

What we’re doing to keep our customers and employees safe:

• Regular Monitoring - We will continue to monitor coronavirus health information and updates to ensure the proper level of safety is maintained throughout our branch network.
• Cleaning - Increased employee training and cleaning for all branches has been implemented with an extra focus on high-touch surfaces like ATMs, doors, counters and drive-up windows.
• Social Distancing - We will be limiting the number of customers in our lobbies to ensure proper social distancing. Directional signage has been installed to assist in this effort.
• Preventative Measures - We have enacted multiple safety measures to help keep our employees and customers safe while conducting business.
  • Employees will wear face coverings and participate in daily health assessments.
  • Plexiglass screens are in place on our teller lines and customer service desks.
  • Floor stickers have been added in branches to clearly indicate proper social distancing.
  • Hand sanitizer stations will be available in all our locations.

How you can help us stay safe:

Please wear a face covering in order to enter our branches. If you do not have a face covering, please consider using our ATMs or drive-up and walk-up windows.

Be sure to have photo identification. We may ask customers to briefly remove face coverings to help us identify you.

If you are ill or prefer to continue conducting transactions outside of our lobbies, please know that our ATMs, drive-up and walk-up windows are always an option.

Additionally, you can enroll in our digital banking services where you can check balances and transactions in real time, transfer funds, pay bills, deposit checks, and open accounts 24/7.

We will continue to monitor local and regional coronavirus health impacts, maintain close coordination with local government and health officials, and adhere to state and federal guidelines.

We are proud of our hardworking teams who have patiently and diligently worked during this crisis to ensure we could continue to provide essential banking services and assist our customers and employees in the safest way possible. If you have any questions, please reach out to your local branch or check our website for branch lobby access updates at www.nbtbank.com/access.