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Understanding ATM Attacks

ATM attacks are becoming much more frequent in the United States. They occur when cybercriminals target ATMs by utilizing physical and technology-based means to steal funds from a financial institution and from consumer accounts. Often, these attacks occur around holidays as an attempt to prevent or delay being detected. There are four common types of attacks to be aware of: skimming, shimming, cash-out schemes, and jackpotting.

Types of attacks:

  • Skimming – devices placed on top of the PIN pad and/or card slot used to capture PIN numbers and other information to create cloned cards.
  • Shimming – similar to skimming, this involves insertion deep within the ATM to capture chip-enabled card information.
  • Cash-out schemes – involve using stolen and acquired card numbers to remove funds from multiple accounts.
  • Jackpotting – is forcing an ATM to dispense all of its cash using physical or logical methods.

What can you do:

  • Protect your debit and/or credit cards and PINs at all times. Do not share them with others.
  • Be aware of surroundings when using ATMs and look for any abnormalities on the machine.
  • Look for any suspicious behavior by others at the ATM. If you notice anything unusual, do not use the ATM and notify your financial institution.
  • If you receive a suspicious email or text message claiming to come from NBT or a phone call asking for card number, PIN or CVV code, contact the bank using the number on the back of your card.
  • Use two-factor authentication and other security features offered by NBT Bank to protect your accounts.
  • Sign up for alerts for certain types of transactions, such as online purchases or transactions over a certain dollar amount.

If you notice any unusual transactions on your account or believe your account information might be compromised, notify NBT Bank immediately by calling 1-800-NBT-BANK (1-800-628-2265). Customer service representatives are available Monday through Friday 7 a.m. to 7 p.m. and Saturday from 9 a.m. to 12 p.m

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Please visit our Fraud Alert Archive to stay up to date on common ways that cyber criminals try to defraud businesses.

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