Important Service Disruption:
NBT Bank has been alerted to SMiShing messages (text messaging phishing) being reported. At this time the text messages appear to be targeting the 607 and 518 area code, but may move to other area codes as well. The text message (example below) states the account has been locked and needs attention. The texts appear to be coming from the numbers listed below:
It asks customers to call back 1-866-794-5542. Please be advised that even if body of the text is different or appears to be coming from a different sender, any similar texts could be a phishing attempt. Do not attempt to call or text this number or provide any information.
SMiShing is a version of social engineering where fraudsters attempt to get personal or bank account information from unsuspecting consumers. Once the information has been compromised, they can use it for unauthorized transactions or use the personal information to open accounts, loans, or credit cards.
NBT Bank will not require customers to send personal information in a text message. If you receive a suspicious communication, contact that person at a number you know and trust.
If you have provided any information or have any questions, please call 1-800-NBT-BANK (1-800-628-2265) immediately. Customer service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.