NBT Bank Logo
NBT Bank - Please Upgrade Your Browser.

It appears that the version of Internet Explorer you are using to view this site is no longer supported by our enhanced website. At NBT Bank we value your security and strive to deliver the highest quality online experience. To ensure the best and most secure performance we recommend upgrading to the latest version of Internet Explorer, Mozilla Firefox or Google Chrome.

Please visit Microsoft.com, Google.com, or Mozilla.org to download the current version(s).

To directly access an account login page please use the links below:
NBT Online Banker | eStatements | NBT Wealth Connection | NBT 401(k) Daily Services | NBT Remote Deposit | LPL Account View Online

If you have any questions or need any assistance please contact Customer Service at 1-800-NBT-BANK.

SMS and Email Fraud Alerts

Recently a new customer service feature was launched to assist in our debit card fraud monitoring program by utilizing SMS and email notification for fraud alerts. If a transaction needs to be verified by our customer it can now be completed through a two-way SMS message or brought to the customer’s attention via email.

SMS Fraud Alerts

When unusual activity on the account attached to your debit card is detected, the SMS Fraud Alert feature will initiate a Text Alert to the mobile phone on record for the account. Respond by text to either approve the transaction, or to indicate that the transaction is fraudulent. You can opt-out of this service by replying STOP to an alert that you received.

Email Notification

Emails notifying customers of potentially fraudulent card transactions will be sent out to customers with an email address on file. Emails are solely to notify customers and cannot be responded to. Please contact customer service at 1-800-NBT-BANK to confirm transactions.

See sample email below:

NBT Bank is committed to providing you with the most advanced fraud protection solutions available in the marketplace. Although preventive measures have been taken to secure your Debit card account, please call us immediately, toll-free at:


You will be prompted to enter your Case ID:

For your protection, we want to verify that the recent transactions on your Debit card account were made with your authorization.

You can reach us 24 hours per day, 7 days per week.

Transaction Information

Date: 9/20/2012
Amount: $XXX.XX
Merchant Name: ABC MERCHANT
Merchant Location: ANY TOWN, ANY STATE

Your Financial Institution Fraud Prevention Center

Case ID:

Cardholder Name: JOHN DOE
Debit Card Ending in XXXX


Fraud Alert Icon.

Fraud Alert Archive.

Please visit our Fraud Alert Archive to stay up to date on common ways that cyber criminals try to defraud businesses.

Learn More

This link will take you from NBT Bank's website to a third-party location that is not controlled by NBT Bank. Please note that this new site may have a different policy on privacy, cookies, data collection and other user issues. NBT Bank does not monitor content on third-party websites and does not endorse and is not responsible for the content, guarantees, privacy policy, security, and products and services that are offered or expressed on them.

Are you sure you want to continue?

Yes No