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NBT Bank Themed Phishing Emails

NBT Bank continues to receive reports of phishing emails targeting customers and non-customers containing suspicious links. Phishing is a fraud attempt where an individual is asked to click on links or attachments in an email, or other type of message, to gather personal information or cause damage to a computer or network.

How does it work?

In the latest phishing attempt, fraudsters are sending emails impersonating NBT Bank asking recipients to confirm a transaction. There is a link at the bottom that directs you to a fake website to input login credentials and personal information. The fraudsters take this information and immediately use it to take over your online banking account and change the username and password so it’s not accessible.

What are the red flags?

  • The email says it is from NBT Bank, but the email address is not NBT Bank.
  • The email contains multiple typos and incorrect grammar.
  • The email asks you to click a link that does not take you to the company’s website.
  • The email requests personal information like your login credentials or social security number.
  • The email looks completely different from previous emails you’ve received from NBT Bank.

What can you do to prevent this from happening?

  • Never share your personal information online with someone you don’t know.
  • Do not click on any links or attachments in emails that you do not recognize.
  • Delete any suspicious emails that you received.
  • Hover your mouse over the link without clicking on it to see where it’s taking you. If it doesn’t match the sender of the email, don’t click!

Pictured is a sample of the fraudulent email. Please be advised that even if body of the email is different or appears to be coming from a different sender, any similar emails could be a phishing attempt.

Example of Phishing Email

If you believe you have received a phishing email and shared your personal information, please call NBT Bank immediately at 1-800-NBT-BANK. Customer service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.

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Fraud Alert Archive.

Please visit our Fraud Alert Archive to stay up to date on common ways that cyber criminals try to defraud businesses.

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