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  1. Business
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  3. Customer Satisfaction

Caring for your business counts to us.

At NBT Bank, we get to know our customers and help guide them toward their goals. So when a longtime NBT Bank Business customer had issues with their existing insurance policy, our team had it covered.

The customer had recently selected NBT Insurance Agency to be their broker. During a thorough review of their existing coverage from their previous provider, we discovered an error that caused the business to be underinsured. We knew we needed to advise the customer to make a change to his insurance coverage.

The change would result in a premium increase, which initially made that customer unhappy. But we took the time to demonstrate just how insufficient the current coverage was. If the situation was not addressed, the customer could encounter potential liability issues. After the discussion, the customer expressed his gratitude for our help in identifying and explaining the issue. He is even exploring insurance options with NBT Insurance Agency for his other business interests.

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Protecting your business counts to us..

Learn how NBT Bank's Cash Management team prevented a major fraud loss for a customer with its Payee Positive Pay service.

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