On January 26, 2014, we're upgrading NBT Online Banker to offer you increased convenience and security and provide you with the quality experience you expect from NBT Bank. NBT Online Banker will have a new look and include the enhancements detailed below.

Increased Ease of Use

Your online banking experience will include some new features and capabilities:

You’ll also be able to:

Paying Bills Online

If you are a Bill Pay user, the way you pay your bills will not change. You can enjoy the same level of security and convenience that you’ve come to expect from us.

Alerts to Help You Better Manage Your Finances

New alert options have been added to notify you when certain online activities have occurred. These alerts are sent to the email address included in your profile. The following alerts can be used to notify you of activity on your accounts.

Temporary Impact to Your Online Access

An exact date for the upgrade will be shared soon. In advance of the upgrade, please note the following:

Frequently Asked Questions

Why can’t I see the enhanced features?

Select versions of Internet Explorer 7 and Internet Explorer 10 are unable to support the upgrades recently made to your Online Banker. To take advantage of the recent enhancements to Online Banker, the following browsers and versions are recommended: Mozilla Firefox, Google Chrome, Internet Explorer 9 and Internet Explorer 11.

Download or update your preferred web browser:

Why am I being asked a Security Challenge Question to log in to Online Banker?

For security purposes, the first time you log in to Online Banker after this upgrade you will be prompted to answer one of your Security Challenge Questions.

What do I do if I don’t remember the answer to my Security Challenge Question?

If you do not remember the answer to your Security Challenge Question, please contact our Call Center (800.628.2265) for assistance. You will be asked additional questions to verify your identity before new challenge questions can be established to allow you to log in to Online Banker.

Why do my bookmarks no longer work?

The web address (URL) for Online Banker changed as part of the upgrade. You can log in to Online Banker from the NBT Bank home page (www.nbtbank.com) and re-establish your bookmark for future use.

Will my Bill Pay be affected as part of the upgrade?

The Bill Pay feature within Online Banker will not be impacted by the upgrade. After the upgrade, we do encourage you to review your payee information, scheduled payments and other automated features to ensure your settings have not changed.

What new features should I expect with the upgrade?

The upgrade to Online Banker will provide you with new user-friendly features to improve your banking experience. These features include:

We're Upgrading
Online Banking!

We’ve been hard at work making enhancements to our online banking service, and we would like to share them with you. NBT Online Banker will soon have a new, updated look, with the same ease of use and high level of security and convenience that you’ve come to expect from NBT Bank.

For More Information

Please contact our customer service representatives at customerservice@nbtbank.com or by calling 800-NBT-BANK (800.628.2265)

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