Since its beginning, Pennstar Bank has been a part of NBT Bank. On Monday, March 10, 2014, Pennstar Bank began doing business as NBT Bank. Bringing our Pennstar locations under the NBT Bank brand allows you to more fully access all of our financial service offerings and better identify our 158 offices and more than 180 ATMs across the five-state area we serve that also includes New York, Vermont, Massachusetts and New Hampshire.
What to expect after we change our name to NBT Bank.
While our signs will be changing in March, there will be no changes to the staff or the hours at our banking locations.
Checks, Withdrawal and Deposit Tickets and Payment Coupons
You may continue using your existing Pennstar Bank checks, withdrawal and deposit tickets and loan coupon books.
While we will continue to process Pennstar Bank checks, we encourage you to replace your checks with NBT Bank checks at your earliest opportunity. If you order your checks through the bank, the bank name and ABA routing number will be automatically updated. If you order your checks through a vendor other than the bank, remember to change the bank name on your checks to NBT Bank and change the ABA routing number to 021303618 when you reorder. (The routing number is a nine-digit number that appears at the bottom of your check to the left of your account number.) All other information will remain the same.
Debit, ATM and Credit Cards
Online Banking and Bill Pay
If you are an Online Banker and Bill Pay user, you will be able to continue using your current Login ID and password. You can now access these services from www.nbtbank.com. Simply select "NBT Online Banker" from the Account Login drop-down menu as you did on the Pennstar Bank website. Any scheduled transfers or bill payments will not be affected.
After March 8, you will receive an NBT Bank statement that includes all account transactions from the date of your last Pennstar Bank statement. If you receive check images with your statement, all images for the statement cycle will be included. Customers with combined statements will continue to receive a combined statement.
Telephone banking is now available using the NBT Banker Line at 1.800.NBT.BANK (1.800.628.2265). As a security measure, you will be prompted to enter your full Social Security number and a personal identification number (PIN). The first time you access the NBT Banker Line your PIN will be the last four digits of your Social Security number. You will then be prompted to select a new four-digit PIN. You may re-enter the same PIN you previously used to access this service.
Important Fee Information
Beginning March 10, 2014, the following NBT Bank fees will apply to your accounts.
Foreign ATM Use
Personal Overdraft Line of Credit Accounts
Customers with an Overdraft Line of Credit attached to their checking account should note that beginning March 10, 2014, we changed the way we calculate the regular payment for your Overdraft Line of Credit. Your regular payment, including interest, will be calculated based on 2.77% of the outstanding principal balance or $10, whichever is higher.
Frequently Asked Questions
What routing number should be used?
Can I still use my Pennstar checks and debit card?
Click here for a printable version.
If you have questions, please contact your local NBT Bank office our Call Center at 1.800.NBT.BANK (1.800.628.2265).