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Defend: What If I'm A Victim

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What To Do If You're a Victim

If you suspect that your business information or computer has been compromised, take
action immediately to try to minimize the extent of any damage or loss. Take these
actions accordingly:

  • Immediately cease all activity from computer systems that may be compromised.
  • Immediately contact NBT Bank’s Call Center and your NBT Banker so that your online access can be disabled. When speaking with NBT Bank, you should also change your online banking passwords, open new accounts (if needed), request that the bank review all financial transactions and electronic authorizations on your account and ensure that no unauthorized requests have been made regarding your account (such as an address change).
  • Maintain a written record of events: what happened, what was lost and what steps you took to report the incident to banks, authorities and others (such as affected customers). Be sure to record the date, time, telephone number, person spoken with, details discussed and any applicable reference numbers (such as report or case numbers).
  • File a police report and provide the facts and circumstances surrounding the loss. Obtain a police report with the date, time, department, location and name of the officer filing the report. Having a police report will often facilitate dealing with insurance companies, banks and other organizations that may be affected by the fraudulent activity against you.