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Enrollment Frequently Asked Questions

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Enrollment

How do I enroll in Mobile Banking?

To enroll in Mobile Banking you must first enroll in NBT Online Banker. Enrolling in Online Banker is easy and is a great way to make your banking flexible and convenient.

NBT Bank Mobile Banking

Get started by visiting: www.nbtbank.com/home/personal-banking/online-banking.html.Once you are enrolled in NBT Online Banker, you're on your way to the convenience of Mobile Banking. Simply log in to NBT Online Banker, under the "Other Services" tab, select "Mobile" and complete the enrollment form. A step-by-step process can be found in our How To Guide.

NBT Bank Mobile Banking for Business

Get started by visiting the NBT Online Banker for Business enrollment form. Once you are enrolled in NBT Online Banker, you're on your way to the convenience of Mobile Banking. Simply log in to Online Banker, under the "Other Services" tab, select "Mobile" and complete the enrollment form. A step-by-step process can be found in our How To Guide.

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Can I cancel Mobile Banking at any time?

Yes. You can un-enroll from NBT Bank Mobile Banking through your Online Banker by navigating to "Other Services," "Mobile" and then selecting the "un-enroll" button.

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Can joint account holders both use Mobile Banking?

Yes; however, only one mobile device can be registered for mobile banking per NBT Online Banker account. For added account security, NBT Bank recommends each account holder maintain a separate Online Banker account and therefore separate Mobile Banking login information.

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Can I re-enroll in Mobile Banking after I opt out?

Yes. You may re-enroll in Mobile Banking at any time through your NBT Online Banker account.

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Can I use the same Login for Mobile Banking that I use for Online Banker?

To further protect your personal and financial information, NBT Bank encourages customers to use separate logins for Mobile Banking and NBT Online Banker.

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If I'm enrolled in Online Banker, do I have to be enrolled in Mobile Banking?

No. You are not required to enroll in Mobile Banking as an Online Banker user. However, you are required to be enrolled in Online Banker to use Mobile Banking.

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If I'm enrolled in Mobile Banking and I change phone numbers, what do I do?

To change the mobile phone number associated with your Mobile Banking login, you must un-enroll and re-enroll in Mobile Banking. To un-enroll, log into NBT Online Banker, select "Other Services" then "Mobile." You can then follow the enrollment process to register your new phone number for Mobile Banking.

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What is the difference between un-enrolling and disabling mobile access?

Un-enrolling in Mobile Banking will cancel or render invalid all aspects of your Mobile Banking user account. Your mobile device will no longer be enabled for NBT Bank Mobile Banking. Disabling Mobile Banking access will allow you to temporarily stop using Mobile Banking. It will allow you to save your Mobile Banking account (your Mobile Banking log in, password and mobile phone number) for your use at a later date.

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Can I change my login username?

Yes, you can change your Mobile Banking user name from your Online Banker account. Under "Other Services," click on "Mobile" and then "Change Login Details." Change your username, enter your current mobile password, confirm your current mobile password and click "Submit."

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Do I need to text back "yes"?

Yes, once you receive the first text message from NBT Bank (469228), you will need to respond "YES" to successfully complete the enrollment process. After responding, you will receive two additional text messages from NBT Bank. The second text message is to welcome you to NBT Bank Mobile Banking and will provide you with the following web address to get you started using your mobile Internet browser: m.nbtbank.com. The third text message will confirm that your phone has been enabled for Mobile Banking through SMS text messages. Your cell phone carrier's standard message and data rates will apply for these messages.

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How do I change my Mobile Banking Password?

You may change your Mobile Banking Password two different ways. You may login to NBT Online Banker and under "Other Services" select "Mobile" and then "Change Login Credentials." Or you may do so by logging in to NBT Bank Mobile Banking. Click "Change Mobile Password" and then input the old mobile password, a new mobile password and re-enter the new mobile password. Click the Submit button. The mobile password will be changed. Your mobile password may be 4-12 characters in length. You can use numbers or a combination of numbers and letters.

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Where do I accept the disclaimer?

Log in to NBT Online Banker or NBT Online Banker for Business. Under the "Other Services" tab select "Mobile." If you are not yet enrolled in NBT Bank Mobile Banking you will be prompted to accept the disclaimer before you may create a username or mobile password.

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Where can I find the Mobile Banking disclaimer for future reference?

The Mobile Disclaimer can be accessed at any time by visiting: www.nbtbank.com/mobiledisclaimer. You may also easily access a copy within NBT Online Banker.

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I am an NBT Online Banker for Business user, and I don't see the Mobile Banking tab to enroll within NBT Online Banker.

Only NBT Online Banker for Business supervisors will have the ability to enroll in Mobile Banking initially. Business users who are not supervisors must first request access from their supervisor. The supervisor can update that employee's profile to enable access to NBT Bank Mobile Banking for Business, at which point, they will be able to see the Mobile Banking tab within NBT Online Banker for Business and complete enrollment.

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I am an NBT Online Banker for Business supervisor. How do I enable an employee's profile for NBT Bank Mobile Banking for Business access?

  1. Login to NBT Online Banker.
  2. Navigate to "Business Apps" and select "Administration" from the provided options.
  3. Select the user you wish to grant access to Mobile Banking for Business by clicking on the individual's full name.
  4. Scroll down to "Base Features" and select "Mobile Banking" from the options provided.
  5. Save your changes.
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If an employee enrolled in Mobile Banking for Business leaves the company, how quickly will their Mobile Banking access be revoked?

As is standard procedure, once you have notified NBT Bank of the user's departure from your company, his/her NBT Online Banker for Business and Mobile Banking for Business access will be revoked simultaneously.

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Are my mobile username and password the same as my NBT Online Banker credentials?

No, your NBT Bank Mobile Banking username and password are independent of your NBT Online Banker username and password. You will establish your Mobile Banking username and password upon enrollment for Mobile Banking. For added security, NBT Bank encourages you not to select the same username and password you use for NBT Online Banker.

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