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Mobile Device Frequently Asked Questions

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Mobile Device Questions

Does the Mobile Banking app work on all devices?

NBT Bank Mobile Banking is available for all phones that are SMS text message and/or web browser enabled. NBT Bank offers three convenient and secure ways to manage your personal banking needs from your mobile device: through SMS text message; through your mobile device's web browser or through an application available for Apple and Android devices.

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Does Mobile Banking work with all cell phone carriers?

Yes, Mobile Banking is available through all cell phone carriers and for all mobile phones that are SMS text messaging and/or web browser enabled.

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I have an auto signature attached to the text messages I send. Will this cause a problem when using SMS Texting for Mobile Banking?

Yes, the system will think the signature is a part of the account nickname and return an error. You need to disable the text message auto signature feature before you send text inquiries to Mobile Banking.

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My cell phone was lost / stolen, how do I opt out of Mobile Banking?

To un-enroll, log into NBT Online Banker, select "Other Services" then "Mobile." Here you can DISABLE mobile banking or UNENROLL from mobile banking.

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I don't have a data plan on my mobile device. Can I still use Mobile Banking?

Yes, if your mobile device is SMS text message enabled, you can still access Mobile Banking through text messages.

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Can I access NBT Bank Mobile Banking for both business and personal use from the same phone?

Yes, you can use the same mobile phone and phone number to access NBT Bank Mobile banking for personal and business use, but it is not recommended. All NBT Bank personal and business banking customers will access NBT Bank Mobile Banking through the same web application (m.nbtbank.com) or Apple or Android smart phone applications. You will then use the unique user ID you established during the enrollment process to access either your personal or business accounts.

Please note that if you are using one mobile phone for both your personal and business access, the SMS Text Messaging function will be associated with the first NBT Online Banker login that you registered to that mobile phone number.

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Do I use the same mobile app to access my personal accounts and business accounts?

Yes. All NBT Bank personal and business banking customers will access NBT Bank Mobile Banking through the same web application (m.nbtbank.com) or Apple or Android smart phone applications. You will then use the unique user ID you established during the enrollment process to access either your personal or business accounts. For your added security, please remember to logout of the app after every use.

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Can I access NBT Bank Mobile Banking for both business and personal use from the same phone?

Yes, you can use the same mobile phone and phone number to access NBT Bank Mobile banking for personal and business use, but it is not recommended. All NBT Bank personal and business banking customers will access NBT Bank Mobile Banking through the same web application (m.nbtbank.com) or Apple or Android smart phone applications. You will then use the unique user ID you established during the enrollment process to access either your personal or business accounts.

Please note that if you are using one mobile phone for both your personal and business access, the SMS Text Messaging function will be associated with the first NBT Online Banker login that you registered to that mobile phone number.

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