Account Services

With NBT Financial Group, help is just a phone call away. Employees can speak with one of our Participant Service Center representatives during our normal weekday hours. These representatives provide assistance with many plan-related matters, including:

• Our website and toll-free automated phone system
• Account information
• Transaction requests (such as transfers, distributions and loans)

With NBT Financial Group, your employees can access their 401(k) plan account 24 hours a day, 7 days a week. Our user-friendly website provides a variety of information and services, including:

• Enrolling in the plan
• Reviewing account balances
• Making transfers
• Rebalancing investments
• Changing deferral percentages
• Modeling and initiating loans
• Updating personal information
• Researching investment options
• Obtaining investment guidance through the MasteryPOINT program