------
------
header

FAQs

header
  General Banking   Online Banking Personal Loan Payments

Personal Loan Questions

What payment options are available for my NBT Bank personal loan?

For your convenience, we offer several options for making personal loan payments. A summary of these options is provided below. Complete details are available on our Personal Loan Payments Options page.

  • Online. Select the Pay Your Loan link here or on our home page to make one-time payments using a debit or credit card or pay by electronic check (ACH transaction).
  • NBT Online Banker. If you are enrolled in Online Banker, you can make one-time or recurring payments by setting up a transfer from your checking account to your loan account using this service.
  • By Phone (Automated Service). Call 855.805.9588 and use our automated service to make one-time payments using a debit or credit card or pay by electronic check (ACH transaction).
  • By Mail. Mail your payment with your coupon to us at: NBT Bank Loan Operations, P.O. Box 149, Canajoharie, N.Y. 13317
  • In Person. Visit any NBT Bank office.
  • Call Center. Call 800.628.2265 and one of our Call Center representatives will assist you with a debit or credit card payment. There is a fee of $14.95 for on-time payments and a $16.95 fee for late payments facilitated by a Call Center representative.
Top

What types of personal loans payments can I make online?

Using the Pay Your Loan link, you can make installment loan, car loan, personal line of credit and residential mortgage payments.

Top

Can I pay my commercial or business loan online?

You cannot make commercial or business loan or line of credit payments using the Pay Your Loan link.

If you are enrolled in Online Banker, you can set up a transfer from your checking account to your loan account to make one-time or recurring payments. Please contact your relationship manager to discuss options for making payments.

Top

How do I make a payment using the Pay Your Loan link and what information will I need?

Simply select the Pay Your Loan link on our home page. You will be notified that you are leaving our website. When you click okay, you will navigate to the secure online payment service we offer through a vendor partner. There's no need to register for this service, and you don't need a user name or password.

You will need your loan account number and email address to begin the process. You'll also need the following additional information depending on your method of payment.

  • Debit card. Card number, expiration date and zip code.
  • Credit card. Card number, expiration date, zip code and security code.
  • Electronic check (ACH transaction). Bank routing number and checking account number.

You will receive a confirmation email when you have successfully completed your transaction.

Top

When using the Pay Your Loan link, how much time should I allow for my payment to post?

Payments made before 3:00 p.m. on a business day will be posted to your loan account that day. Payments made after 3:00 p.m. on a business day or on a weekend or federal holiday will be posted the next business day.

Top

How do I make a payment by phone?

We offer two options for making payments by phone.

  • Automated Service. Call 855.805.9588 and follow the prompts to make a payment using our automated service.
  • Call Center. Call 800.628.2265 to reach a Call Center representative who can assist you with your payment. There is a fee of $14.95 for on-time payments and a $16.95 fee for late payments made with Call Center assistance.
Top

Can I make my payment using a debit or credit card?

Yes. We accept debit and credit card payments when you select the following payment options:

  • Pay Your Loan link
  • Automated phone service at 855.805.9588
  • Call Center representative
Top

Can I make my payment from my checking account with an electronic check (ACH transaction)?

Yes. We accept payments using electronic checks (ACH transactions) when you select the following payment options:

Top

Are there fees associated with the various personal loan payment options?

There is no fee for on-time payments made when you select one of the following payment options: Pay Your Loan link, NBT Online Banker, automated phone service, by mail or in person.

On-time payments facilitated by a Call Center representative are subject to a fee of $14.95.

If your payment is late, you will incur the regular late payment fee plus an additional charge of $16.95 when you select one of the following payment options: Pay Your Loan link, automated phone service or Call Center representative. The additional charge of $16.95 does not apply to late payments made using NBT Online Banker, by mail or in person.

Top

Where do I find my loan account number?

You can find your loan account number at the top of your loan coupon book or billing statement.

Top

What is an electronic check (ACH transaction)?

An electronic check is a direct debit to your checking account that's made using the Automated Clearing House (ACH) network. This network is used by financial institutions to facilitate transfers between accounts. Another type of ACH transaction that you may be familiar with is a direct deposit.

Top