Hours of Operation:

Customer Service is available:
Monday - Friday 7:00 a.m. - 7:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.

Questions or inquiries received during non-business hours will be processed on the next business day. Hours of operation exclude federal holidays.

Mailing Address for General Use:

NBT Bank
PO Box 351
Norwich, NY 13815

Mailing Address for Loan Payments:

NBT Bank Loan Operations
P.O. Box 149
Canajoharie, NY 13317

Effective October 10, 2014, former Alliance Bank mortgage customers should also use the Canajoharie address above when making a payment by mail.

Additional Personal Loan Payment Options


1-800-NBT-BANK (1-800-628-2265)



Report a Lost or Stolen Card

If you believe your NBT Banker Cash and Check Card and/or code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, you can contact your local branch or our Call Center at 1-800-628-2265. If your card is lost or stolen after our normal business hours, call 1-800-628-2265 and select Option 2 for our automated NBT Banker Line. Then press "1" and then "2" to report a lost or stolen card.