NBT Bank Fraud Alerts


Phising E-mail Alert for Online Banker for Business Customers

At this time we want to educate our Business Online Banker users of a potential e-mail claiming to be from the “Electronic Payments Association.  NACHA – The Electronic Payments Association has received reports that individuals and/or companies have received a fraudulent email that have the appearance of having been sent from NACHA and signed by a non-existent NACHA employee. Specifically, this email claims to be from the “Electronic Payments Association.” See a sample of the email below.

Be aware that phishing e-mails frequently have attachments and/or links to Web pages that host malicious code and software.  Do no open attachments or follow Web links in unsolicited e-mails from unknown parties with whom you do not normally communicate, or appear to be known but are suspicious or otherwise unusual.

NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions.  NACHA does not send communication to individuals or organizations about individual ACH transactions they originate or receive. If there are ever any concerns with ACH transactions, someone from our bank will contact you via telephone.

If malicious code is detected or suspected on a computer, consult with a computer security or anti-virus specialist to remove malicious code or re-install a clean image of the computer system.

Always use anti-virus software and ensure that the virus signatures are automatically updated.

Ensure that the computer operating systems and common software applications security patches are installed and current.

Be alert for different variations of fraudulent emails.

= = = = = Sample Email = = = = = =

From: payments@nacha.org [mailto:payments@nacha.org]
Sent: Tuesday, February 22, 2011 7:32 AM
To: Doe, John
Subject: ACH transaction rejected
The ACH transaction, recently sent from your checking account (by you or any other person), was cancelled by the Electronic Payments Association.
Please click here to view report
Otto Tobin,
Risk Manager


If you have any questions or concerns please feel free to reach out to one of our NBT Bank Customer Service Representatives at 1-800-NBT-BANK (1-800-628-2265).