NBT Bank Fraud Alerts


Increased Phishing Attempts Alert

Due to recent retail breaches resulting in the compromise of customer's information NBT Bank would like to educate our Online Banking customers on the potential for phishing attacks.

Elements of Phishing:

  • Phishing occurs when you receive an e-mail, phone call, or text message claiming to be from a legitimate source.
  • E-mails will often ask you to click on a link and text messages and phone calls will attempt to "phish" information from you by asking you to provide personal information.
  • By doing this you can compromise your bank account and or credit card numbers, passwords or other personal financial information.
  • Ultimately you could become a victim of identity theft or suffer financial loss.

Tips to avoid phishing scams:

  • Do not use links in an e-mail to get to any web page, if you suspect the message might not be authentic.
  • Don't provide personal information over the phone or through text such as Social Security number, bank account information, mother's maiden name, etc.
  • Avoid filling out forms in e-mails or online that ask for personal financial information.
  • Regularly check your online accounts, as well as bank and credit card statements.
  • Always ensure you are using a secure website when submitting credit card or other sensitive data via your Internet Browser (use Web addresses beginning with https://)
  • Remember to change your passwords frequently and never use the same password for an email and online banking activities.

NBT Bank wants to remind our customers that we will not initiate emails, text messages or phone calls to customers in which we ask for personal information (such as username, password, account numbers and ATM or debit card numbers). If you have received one of these calls, emails or text messages and provided any account information, please contact NBT Bank immediately at 1-800-NBT-BANK (1-800-628-2265).