NBT Bank Fraud Alerts


Attempted Phishing E-Mail Alert

Dear Valued Online Banker for Business Customers:

NBT Bank makes every effort to ensure that our customers’ information is protected.  We have taken steps to enhance and secure your Online Banker access.  At this time we wanted to educate our Business Online Banker users of a potential e-mail claiming to be from the “Electronic Payments Association.  NACHA – The Electronic Payments Association has received reports that individuals and/or companies have received a fraudulent email that have the appearance of having been sent from NACHA and signed by a non-existent NACHA employee. Specifically, this email claims to be from the “Electronic Payments Association.” See a sample of the email below.

Be aware that phishing e-mails frequently have attachments and/or links to Web pages that host malicious code and software.  Do no open attachments or follow Web links in unsolicited e-mails from unknown parties with whom you do not normally communicate, or appear to be known but are suspicious or otherwise unusual.

NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions.  NACHA does not send communication to individuals or organizations about individual ACH transactions they originate or receive. If there are ever any concerns with ACH transactions, someone from our bank will contact you via telephone.

If malicious code is detected or suspected on a computer, consult with a computer security or anti-virus specialist to remove malicious code or re-install a clean image of the computer system.

Always use anti-virus software and ensure that the virus signatures are automatically updated.

Ensure that the computer operating systems and common software applications security patches are installed and current.

Be alert for different variations of fraudulent emails.

= = = = = Sample Email = = = = = =

Dear bank account holder,

The ACH transaction, recently initiated from your bank account (by you or any other person), was rejected by the Electronic Payments Association.

Please Find Attached Transaction Report

Paul Arnold

Electronic Payments Association Manager

If you have any questions or concerns please feel free to reach out to one of our Pennstar Bank Customer Service Representatives at 1-800-NBT-BANK (1-800-628-2265)
To access any previous security alerts please visit our Security Alert Center on our website.